Deputy Leader

About the role

The successful candidate will assist the Site Leader in managing daily operations, ensuring all activities align with organizational goals and operational standards. They will support the Site Leader in addressing operational challenges, providing hands-on assistance and contributing to quick, effective solutions. They will help relay site goals, procedures, and updates to team members, fostering a positive and collaborative work environment.

Responsibilities

• Supports the Site Leader in managing team performance, helping to identify areas for improvement and offering coaching as needed.
• Strong interpersonal and communication skills to assist in liaising with the Site Leader, staff, and external stakeholders.
• Provides support in client communications and is capable of stepping into client-facing roles when necessary.
• Assists the Site Leader in promoting a safety-first culture and conducting regular safety checks or audits.
• Aids the Site Leader in mentoring junior team members, providing guidance and support for skill development and performance improvement.
• Demonstrates a desire to grow into a future leadership role, with a focus on developing both operational and leadership skills.

Qualifications

• High School Diploma/GED is required.
• A degree in Business, Engineering, Project Management, or a related field is strongly preferred but not required.
• 3 years of leadership experience, 2 of which in a supervisory or lead role, with a focus on assisting leadership and contributing to operational success.

People Management

• Promote a positive work culture.
• Manage resources effectively.
• Communicate business initiatives and goals to team members.
• Evaluate and mentor the team.
• Typically supervise less than 10 FTEs.

Safety Management

• Implement and enforce comprehensive safety protocols, procedures, and best practices at the operational level.
• Conduct regular safety training and awareness programs for all site personnel.
• Continuously monitor and report on safety performance metrics, including incident rates and near-misses, to drive improvement.

Compliance Oversight

• Oversee contract execution for the site.
• Ensure adherence to established environmental, health, safety, operating, maintenance, and emergency response procedures.

Operational Reliability

• Maintain high standards of quality and consistent results.
• Coordinate problem resolution and manage conflicting priorities.

Customer Relations

• Build and maintain strong, trust-based relationships with site-level customers and stakeholders.
• Respond to customer inquiries, concerns, and complaints promptly and professionally.
• Collaborate with cross-functional teams to continuously improve customer experience and satisfaction.

Cost Effectiveness

• Identify and implement operational efficiencies and cost-saving initiatives to enhance site-level performance.
• Monitor and report on site-level financial transactions to ensure cost-effectiveness.
• Work closely with cross-functional teams to optimize resource utilization and minimize downtime.

Facility Management

• Independently manage facilities generally less than 1 MGD; or support Site Leader with generally 1-5 MGD facilities.
• Align responsibilities with supervisor if part of a common project.

Physical Requirements

• Regularly required to talk or hear.
• Frequently required to stand, walk, climb stairs or ladders, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl.
• May regularly lift 10-25 pounds and may occasionally lift and or move up to 50 pounds.

Benefits

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Additional Information

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.