Deputy Director, Support Transition

About the role

The ACLU seeks applicants for the full-time position of Deputy Director, Support Transition in the Development Department of the ACLU’s National office in New York, NY. This is a hybrid role that has in-office requirements of two (2) days per week or eight (8) days per month. The ACLU’s passionate community of donors and activists is stronger than ever. The mission of the ACLU’s Development Department is to unlock the full potential of donors and the ACLU as partners in the creation of a more perfect union. We pursue our mission by building long-term donor relationships and organizational partnerships, by demonstrating impact in response to threats, by engaging donors how they wish to engage, by taking interest in our donors and facilitating personal action, by being accountable stewards of their funds, and by asking donors to consider giving the ACLU their full support.

Responsibilities

• Conduct a comprehensive discovery of cross-functional support teams to assess current-state operations, identify strengths, pain points, and future needs.
• Interview teams, partners, and stakeholders to understand their perspectives, review service level agreements and prior BBCRM design sessions, and develop recommendations for an optimized future-state support model.
• Work with Development leadership and cross-functional stakeholders to update the service level agreement as needed.
• Perform a gap analysis on current operations, and build improvement projects into the transition plan or post-migration roadmap.
• Support team leadership in developing clearly defined team scopes, roles and necessary skillsets, responsibilities, and cross-functional decision-making frameworks that will result in meeting or exceeding SLAs with the new system as efficiently as possible.
• Partner with Director on developing a plan for