Dept Specialist Key Carrier- 1431 W Yosemite, Manteca, CA 95336

Job Summary

The Key Carrier Specialist is an expert in directing front-end staff and operation in the absence of the Assistant Center Store Manager. This position ensures optimal front-end customer service, performance, productivity, and compliance and is responsible for front-end and parking lot conditions.

Key Responsibilities And Accountabilities

• Provide customers with a remarkable shopping experience by demonstrating, training, and holding store associates accountable for excellent customer service
• Manage front-end performance and productivity (over/short tills, check collection, cash over/short, WIC compliance, EBT compliance, bottom of basket check, circle savings on receipt, items checked per minute, front-end efficiency, Three’s A Crowd, etc.)
• Directly lead Clerks and Clerk’s Helpers with focus on accountability and achieving high level of business performance assigned area
• Ensure that front-end and parking lot conditions are met (check stand merchandising, floors, cleanliness, shopping carts, bags, etc.)
• Perform store balancing (bookkeeping) function to enhance a remarkable shopping experience in the store
• Perform front-end management functions (to include refunds/returns, loans/pick-ups, check authorization, etc.)
• Maintain customer experience on front-end occasionally
• Maintain total store operations in absence of store management
• Occasionally perform other duties as assigned

Requirements (Knowledge, Skills And Abilities)

• Minimum age requirement: 18 years
• Good communication and interpersonal abilities
• Good training skills
• Strong skills in supervision and coordination
• Good counting and math skills
• Ability to read and write to accurately complete all documentation
• Knowledge of Front-end operations and check stand procedures
• Knowledge of compliance and basic applicable contract/work rules

Education

• High School Diploma (or G.E.D.) or additional job experience

Experience

• One year of prior work experience that includes a minimum of 6 months Grocery/Retail experience

Other

• Available to work a variety of required retail hours

Physical

• Store environment: ability to sit, stand, walk, kneel, stoop, use stairs, reach, pull and lift objects; requires lifting up to 40 lbs.

Competencies

• Customer Focus
• Quality/Quantity of Work
• Personal/Interpersonal Skills

Hiring pay range

Hiring pay range: $17.25 - 27.20