Deposits Team Lead

About the role

This position falls under our lodging line of business and is located in St. Charles, IL.

Responsibilities

• Maintain a daily tracking log of file assignments using ACT tasks.
• Record detailed notes of verbal and written correspondence (documenting names/phone numbers of conversations held) in ACT database.
• Maintain electronic and paper files to ensure status accuracy.
• Collect security deposits from landlords immediately following move out.
• Disperse deposit refunds for property and furniture to insured or insurance companies.
• Absorb and assist insureds as needed in disputing deductions with the landlord.
• Audit files to verify billing and payments were issued correctly.
• Work to resolve any billing issues and collect back landlord overpayments as needed.
• Issue billing credits or balance reductions as needed based on adjuster requests.
• Notify insureds of charges for damages to rental furniture and assist on disputing charges for insured.
• Collect unpaid balances or furniture damages over deposit held from insured as needed.
• Assist in resolving complex security deposit issues that require management involvement.
• Accurately and consistently report to supervisor of file issues, overdue collections, outstanding security deposits and customer complaints.
• Issue account credits for adjuster overpayments and early housing move outs.
• Assist supervisor in scheduling and managing training for new hires in the deposit team and additional training for team members as needed.
• Update the Training Manual as needed.
• Maintain furniture damage tracking log.
• Provide back up support to Security Deposit Supervisor.
• Serve as a rotating on call point of contact for weekend manager calls.

Qualifications & Skills

• High School diploma or equivalent preferred.
• 3+ years of job-related experience preferred.
• Property Management experience is a plus.
• Computer proficiency in Microsoft Office Excel, Word, and Outlook.
• ACT program experience a plus.
• Excellent verbal & written communication skills, very organized, have strong problem-solving skills, ability to multi-task and be a team player.
• Attention to detail and accuracy are critical skills for this position.
• Exhibits strong business acumen and sound judgment.
• Able to mentor coworkers.
• Able to establish and maintain healthy working relationships among team members in the course of work.
• Able to assist coworkers with tasks.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire.
• Automatic enrollment into our 401k plan (subject to eligibility requirements).
• Virtual fitness classes offered company-wide.
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time.
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.).
• Philanthropic support with both local and national organizations.
• Fun culture with company-wide contests and prizes.