Deposit Ops Associate

About the Role

Deposit Operations keeps the money moving the way customers expect — processing mobile deposits, resolving check exceptions, handling levies and garnishments, and reconciling deposit and ATM accounts behind the scenes. As a Deposit Operations Associate, you're the one making sure every transaction, adjustment, and account request lands accurately and on time, across both consumer and commercial accounts. You take ownership of your queue and hold your own work to the same standard our customers expect from us.

Responsibilities

• Process mobile deposits, check exceptions, and ATM settlement and exception postings, catching issues before they reach the customer
• Complete online account transactions, account openings, and service requests for personal and commercial customers, plus levies, garnishments, and withholding tax payments and reporting
• Reconcile and balance deposit and ATM-related GL accounts, and support audit and regulatory reviews with clean, accurate records
• Apply a strong working knowledge of deposit products, procedures, and regulatory requirements to deliver empathetic, professional service on every transaction
• Use available tools, including AI-assisted resources, to move through routine tasks faster and free up time for the calls that actually need your judgment
• Meet monthly quality and service standards, and step in on additional projects and priorities as they come up

Requirements

• 2+ years of experience in operations, retail customer service, banking, or a call center environment, and a high school diploma or GED or equivalent combination of education and work experience; bank operations or back-office experience is a plus
• You take ownership of customer concerns and resolve issues at the first point of contact rather than passing them along
• You adapt quickly to new situations, think critically under pressure, and don't let the details slip in a fast-paced back-office environment
• You're comfortable with technology, including Microsoft Office, CRM, and Miser platforms, and you pick up new systems fast
• You look for ways AI and smart tools can help you work faster and catch errors before they become problems, and you speak up when you spot a better way to do something
• You're timely and reliable, and you bring clear, effective written and verbal communication to every customer interaction and handoff

Schedule

Work Location: Lehi, Utah OR Boston, MA. Hybrid work model with in‑office attendance Tuesdays, Wednesdays, and Thursdays. Time zone requirements: Primarily MT or ET. Relocation assistance is available based on job level. Travel may be required monthly/quarterly/as needed to Happen Bank offices or other locations.

Pay

The target base salary range for this position is $23.50 per hour. Base salary is determined by job‑related knowledge, experience, education, skills, and location and is one component of Happen Bank's Total Rewards package.

Benefits

• Medical, dental and vision plans for employees and their families
• 401(k) match
• Health and wellness programs
• Flexible time off policies for salaried employees
• Up to 16 weeks paid parental leave