Deposit Operations Specialist I - Cards
1st Security Bank of Washington · Mountlake Terrace, WA · 1 mo ago
On-siteFinance$20/hrFull-time
About the role
Provides excellent service and support as an integral part of the Deposit Operations team.
Responsibilities
- Effectively prioritize internal and external requests, building strong relationships between operations and the entire Bank
- Provide excellent customer service, delivering support and answering internal and external inquiries by phone or email
- Professional oral and written communication skills and follow-up when corresponding with employees and customers
- Prepare and mail various daily notices
- Place Debit and Credit card orders, handle card maintenance & disputes
- Ability to understand and execute risk assessment processes - Process Visa CAMS / Cardtracker alerts
- Prepare and review multiple reports and logs - daily, weekly, monthly, quarterly
- Support Branch requests - Card denial troubleshooting, Card Valet troubleshooting, various research, general card related questions
- Assist manager with research and projects related to Deposit Operations products, processes and procedures
- Review current processes, make recommendations for improvement
- Cross train to perform other functions in Deposit Operations as requested
- Adheres to 1st Security Bank's Core Values, policies and procedures
Qualifications
- High School Diploma or GED equivalent
- Ability to multi-task and work under pressure and manage competing deadlines while maintaining a positive attitude
- Must be detail-oriented while maintaining a high degree of responsiveness and flexibility in performing tasks
- Must be able to embrace and quickly adapt to change as a result of internal, market or regulatory policy changes
Skills
- Proficient in Microsoft Office Products
- 45+ WPM typing speed
- 10-key experience
Pay
$20.00 an hour
Schedule
Monday through Friday 8:00am to 5:00pm and rotating 5:15pm monthly late shift
Benefits
- Full medical, dental, and vision coverage for individual or family plan
- Life insurance
- Long-term disability insurance
- 401K matching program
- Paid sick and vacation time