Deposit Operations Representative

About the role

The Deposit Operations Representative uses prior banking knowledge in back-office operations to perform daily functions involving opening new accounts and account maintenance including but not limited to; changes in current signers, wire transfer requests, high dollar verifications, verification of deposit requests, unposted items, stop payments, processing and scanning of teller work, returned deposited items, closing out accounts, fraud detection and monitoring, processing various types of adjustments and research.

Responsibilities

• Provide guidance to customers in the handling of problems, disputes, and/or challenges while demonstrating Popular’s Service Standards
• Act as Subject Matter Expert for escalated and more difficult and challenging issues and situations
• Perform necessary input/maintenance on FIS Core system to maintain customer profiles accurately and to correct or update information as required
• Keep management/stakeholders informed on deviations from standard operating procedures and make recommendations for corrective action to remediate
• Recommend revisions to department procedures to comply with business, regulatory, and process improvement changes
• Cross train and perform all Deposit Operations functions following established procedures within PAB and Branch Administration
• Accurately and efficiently perform bank transactions related to new accounts and account maintenance
• Support the Popular Association Banking Plan by achieving assigned goals

Requirements

• High school diploma or general education degree (GED)
• Minimum of 3 years job experience in commercial or retail banking operations
• Advanced computer skills
• Demonstrated ability to maintain a professional demeanor under pressure, works autonomously, is flexible, and manages multiple tasks in a dynamic environment

Qualifications

• Desirable Education/Experience: Knowledge of Community Associations/Property Management

Skills

• Strong communication and problem-solving skills
• Ability to manage multiple tasks and prioritize responsibilities
• Attention to detail and accuracy in data entry
• Knowledge of banking regulations and compliance standards

Benefits

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Pay

Commensurate with experience

Schedule

Hybrid

Popular

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds. We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.