Deployment Strategist, New Business

What You'll Do

• Lead 3–6 month implementations for new customers, including onboarding, requirements gathering, workflow design, and go-live.
• Manage complex, multi-stakeholder projects across municipal teams, ensuring timelines, quality, and customer satisfaction.
• Act as the primary point of contact for customers throughout implementation, supporting adoption and a successful handoff to our Long-term Deployment Team.
• Identify workflow gaps, product limitations, and new opportunities, and translate them into actionable feedback for product and engineering.
• Troubleshoot issues in real time and coordinate with internal teams to resolve blockers quickly.
• Help standardize implementation processes and improve playbooks over time.

Who You Are

• 3+ years of experience in project management, implementation, consulting, or a similarly client-facing role involving complex projects and multiple stakeholders.
• Strong project manager with attention to detail and ability to manage multiple stakeholders and timelines.
• Clear and effective communicator, comfortable working directly with customers and internal teams.
• Scrappy and execution-oriented, willing to do whatever it takes to get customers live and successful.
• Fast learner who can quickly understand new systems, workflows, and domains.
• Strong problem solver who can navigate ambiguity and develop creative solutions.
• Motivated by impact and aligned with GovWell’s mission to improve how governments serve their communities.
• Willing and able to travel up to 25% of the time.
• Strong alignment with our Core Values.