Deployment Strategist

What You'll Do

• Own strategic accounts: Serve as the single point of contact for our highest-value customers, from onboarding through renewal and expansion.
• Be the voice of the customer: Deeply understand and advocate for the most pressing needs of our customers, ensuring this is a north star across the company.
• Define & track ROI: Establish metrics—booked revenue, marketing revenue, ticket value lift—and build dashboards that prove Netic’s impact quarter over quarter.
• Navigate exec conversations: Lead QBRs, handle escalations, and reset expectations with clarity and authority—preventing churn before it appears.
• Hunt new ideas: Spot new use-cases, craft business cases, and partner with engineering & sales to turn satisfied customers into multi-year, multi-product advocates.
• Drive outcomes, not tickets: Coordinate engineering, data, and GTM resources to smash blockers and deliver measurable value on aggressive timelines.

What You'll Bring

• Services pedigree: 3+ years building, scaling, or investing in essential service businesses in industries like home services, healthcare, automotive.
• Financial rigor: Background in PE, investment banking, consulting or industry roles that demanded financial modeling, KPI dissection, and board-level storytelling.
• Analytical sharpness: Capable in SQL/BI tools; you translate data into executive-ready insights and ROI narratives.
• Thrives under pressure: Proven track record managing high-stakes issues and aligning multiple stakeholders around action plans.

What Brings Us Together

Our Commitment To Live to build
Run through walls and win
Obsess over customers in each line of code
Lose sleep over the "almost perfect"
Prioritize finesse: refinement of first principles thinking, execution, and craftsmanship