Deployment Strategist

About the role

Our client is seeking a Deployment Strategist to join their fast-growing technology company building AI-powered software for complex manufacturing and procurement environments.

Responsibilities

• Own customer deployments from signed contract through go-live and beyond, working across procurement, engineering, finance, and IT teams.
• Work directly with customers across industries such as aerospace, defense, space, energy, and robotics to implement and operationalize a sophisticated procurement platform.
• Learn how each customer's organization operates, map data from systems such as ERP, PLM, and MES platforms, configure workflows, troubleshoot integration issues, and help customers successfully adopt the platform.
• Partner with procurement, engineering, finance, and IT stakeholders to understand business processes and translate them into scalable system workflows.
• Map and validate data flows between the platform and ERP, PLM, and MES systems such as NetSuite, Microsoft Dynamics 365, SAP, Epicor, Arena, Teamcenter, and similar platforms.
• Write SQL and GraphQL queries to validate migrations, investigate data discrepancies, troubleshoot issues, and support customer analytics.
• Configure workflows for approval chains, RFQs, supplier onboarding, purchasing, and other procurement processes.
• Diagnose integration and synchronization issues, working closely with engineering teams to resolve technical blockers.
• Serve as an ongoing technical partner to customers, tracking adoption, identifying risks, and helping drive successful outcomes.
• Translate recurring customer challenges and requirements into actionable feedback for product and engineering teams.
• Help develop implementation templates, data-mapping guides, onboarding runbooks, success metrics, and other deployment best practices.

Requirements

• 4+ years of experience owning customer implementations, deployments, technical programs, or operational outcomes.
• A strong analytical and quantitative foundation, ideally within engineering, computer science, mathematics, physics, economics, data science, or a related discipline.
• Demonstrated ability to break down ambiguous, complex problems and determine the highest-priority issues.
• Strong technical fluency, including comfort writing SQL, reading API documentation, testing APIs in tools such as Postman, and troubleshooting data or integration issues.
• The ability to communicate effectively with both technical and non-technical audiences.
• Strong written communication skills, including the ability to translate business requirements into clear technical documentation.
• Experience independently managing customer relationships and complex implementations.
• Ability and willingness to travel regularly to customer sites.

Preferred Qualifications

• Experience with manufacturing procurement processes such as MRP, sourcing, supplier quality, receiving, or three-way matching.
• Hands-on experience implementing, configuring, maintaining, or integrating ERP, PLM, or MES systems.
• Experience working with platforms such as NetSuite, Microsoft Dynamics 365, SAP, Epicor, Arena, Teamcenter, or similar systems.
• Coding experience, particularly with TypeScript, GraphQL, or PostgreSQL.
• Experience within aerospace, defense, space, energy, robotics, or other regulated manufacturing environments.
• Previous experience within consulting, systems implementation, solutions engineering, or a similar customer-facing technical environment.