Deployment Strategist

What We Offer

• Flexible PTO
• Robust stock option plan
• Competitive compensation and 401k with a 4% match
• Comprehensive health coverage (medical, dental, vision)

About the Role

The Deployment Strategist owns integration delivery and solves complex client problems across Flume Health's portfolio, with a primary focus on the largest accounts. They build, manage, and continuously improve a team of AI agents that solve complete problems end-to-end. This role requires a consulting mindset, the ability to walk into ambiguity, structure the problem, mobilize resources, and deliver.

What You’ll Do

• Client Problem-Solving: Figure out hard problems and deliver under pressure. Mobilize resources and deliver.
• AI Agent Management & Tuning: Build, manage, and continuously improve a team of AI agents. Own agent performance by refining prompts, evaluating outputs, expanding agent capabilities, and tuning workflows.
• Integration Delivery Ownership: Own the delivery cadence for flagship and secondary accounts. Manage the Jira intake workflow, ensure requirements are captured cleanly, and drive work through the build pipeline.
• Client-Facing Escalation: Serve as the primary operational POC for key client IT and Business Operations stakeholders. Attend leadership calls, surface blockers early, and ensure delivery commitments are met.
• Stakeholder Communication: Own weekly delivery reporting to senior client stakeholders. Use AI to generate it, not your weekends.
• Cross-Account Coverage: Provide problem-solving support across the broader client portfolio as needed, including delivery troubleshooting, integration scoping, and contract coordination.

What You’ll Need

• 2-4 years in consulting, implementation, or healthcare operations
• Strategy consulting, management consulting, implementation, or similar client-facing delivery experience
• AI-native (required): Build, tune, and measure AI agent workflows to solve multi-step business problems
• Client-facing confidence: Sit in a daily technology leadership call with senior client stakeholders and field hard questions without flinching
• Structured thinker: Walk into ambiguity and create clarity. Break down complex integration problems into workable pieces and drive them to resolution
• No ego, high throughput: Willing to do the operational work well because you understand it’s the foundation for everything strategic
• Healthcare exposure preferred, not required: Experience with payers, TPAs, claims data, or health plan administration
• Nice to Haves: Experience building, tuning, and measuring AI agent workflows to solve multi-step business problems
• Background in strategy consulting, management consulting, or implementation delivery at a professional services firm
• Familiarity with TPA operations, claims processing, healthcare EDI, or health plan administration
• Experience with Jira, Snowflake, or healthcare data integration platforms
• Comfort working in a fast-paced, early-stage environment where scope evolves quickly

Salary

$120k - $130k