Deployment Sr Specialist

About the role

The Deployment Senior Specialist executes all team-related deployment responsibilities, including resource scheduling and data maintenance within resource management tools and systems. Deployment Senior Specialists assist Deployment Managers with the preparation and compilation of weekly, monthly, and ad hoc resource management reporting.

Responsibilities

• Facilitate the scheduling process of team members across all levels in a timely manner based on timing, travel, levels, skills, and other necessary requirements, while balancing capacity with open needs and proposing solutions to maximize utilization and drive profitability.
• Work with Deployment Managers to facilitate the resource allocation process across all team member levels, including utilization of relevant Complementary Workforce personnel such as BT One and collaboration with Deployment Managers across different business units to ensure the optimal allocation of resources.
• Collaborate with regional RMs to maintain expected RM service level agreements when managing regional mailboxes and requests.
• Identify potential resource allocation conflicts and resolve them with appropriate solutions, escalating any complex circumstances to respective Deployment Managers, when needed.
• Develop an understanding of the skills, experiences, and career goals of professional staff to enable optimal client assignments.
• Assist Deployment Managers in preparing content related to the market-specific requirements and metrics ahead of Weekly SL RM calls and Internal SL RM Connects.
• Participate in Weekly SL RM Calls, listening closely, taking detailed notes with action items, and managing follow-up action items related to scheduling system maintenance.
• Participate in Internal SL RM Connects, listening closely, taking detailed notes with action items, and managing follow-up action items related to scheduling system maintenance.
• Utilize Tax Workflow tools to validate project status, confirm professional assignments and maintain accurate staffing information, communicating assignment updates to relevant stakeholders when needed.
• Regularly manage and update staff data within relevant systems, focusing on tactical adjustments to maintain accurate schedules and utilization of team members.
• Generate and analyze Resource Management reports, including availability reports, utilization, and actual vs. scheduled variance data.
• Perform quality checks on data inputs and flag inconsistencies to the Deployment Manager.
• Identify utilization concerns or shortfalls of team members within assigned service lines by flagging variances from reports and handling any ad hoc administrative responsibilities, escalating issues to Deployment Managers.
• Collaborate with Project Relationship Managers, Project Leaders, and team members to understand discrepancies between scheduled time and actual charge hours.
• Work with Deployment Managers to escalate utilization variance to People Managers if a team member fails to provide rationale for their variance.
• Learn and develop from direct on-the-job coaching and mentoring by Deployment Managers and participate in firmwide learning and development programs.
• Develop an understanding of how resource allocation decisions impact the economic aspects (i.e., profitability and financial reporting) of the professionals assigned, while also grasping how business concepts like bill rates, utilization, leverage, and profitability interact with and support overall business success.
• Provide system training for team members across all staff levels, including training on key Resource Management systems for new hires and introduction of new system / technology for existing team members.
• Demonstrate initiative in learning RM processes, business structure, and team dynamics.
• Contribute to team meetings and knowledge-sharing activities.