Deployment Specialists

About the Role

We are seeking high-output, technically-minded problem solvers to lead customer trials and deployments. You’ll be on the front lines of onboarding customers and ensuring they have a smooth go-live experience. From day one, you’ll be hands-on: supporting new customer onboarding, resolving live issues, and collaborating closely with engineering to improve our platform. You’ll become a key member of our small NYC team, working directly with founders, engineers, and customers. If a process is broken, unclear, or missing entirely—you’ll help fix it. As we grow, there will be opportunities to take on broader responsibilities across product, customer success, and internal operations.

Responsibilities

• Run successful trials: manage and run trials for prospects, including defining success criteria, managing the trial process so those criteria are met, and converting trials to paying customers.
• Deploy new customers: coordinate and implement deployments, including defining and detailing customer requirements, configuring our product to meet those needs, then testing and validating to get customers live.
• Improve our operations: refine tools and internal workflows to run a tighter ship.
• Shape the product: surface recurring issues or feature gaps to inform what we build.

Requirements

We expect that strong candidates will have the following experience:

• Operations generalists with technical and/or customer-facing experience in startups or professional services/consulting—you’ve built a strong skillset and now want to dive into deploying software for customers.
• Support engineers or technical customer operations professionals—you are used to fixing customers’ biggest and most urgent issues and want to take even more ownership of customer relationships and a product.
• Technical product managers looking to move into a more hands-on and technical role, working directly with users and our product—not just steering things behind the scenes.

Regardless of specific background, our ideal hire will be:

• Highly productive: You get a lot done and thrive in fast-paced, high-output environments. You take pride in making problems disappear.
• Technically inclined: You’re not an engineer, but you’re confident working with data, understanding technical systems, and digging into details.
• A natural problem-solver: You’re resourceful and persistent. When something’s broken, you roll up your sleeves and figure it out.
• Detail-oriented and dependable: You catch issues others might miss and can be trusted to follow through with minimal oversight.
• A clear communicator: You explain things clearly and concisely, whether to a customer or a teammate.
• Scrappy and creative: When faced with an obstacle, you either overcome it by pure determination or find an unconventional approach or ‘hack’ to navigate it.
• Persistent: You may not always find the right answer or person immediately, but you’re motivated to keep trying until you do. You’ll go the extra mile—including flying to Gainesville—if that’s what it takes.
• Pilot, not passenger: At a fast-growing company, we need people who jump on opportunities unprompted and drive them to a great outcome, rather than waiting to be told what to do.
• Excited to work in a fast-paced, high-growth, team-based environment: We aim to move quickly and decisively, but together. You’ll be a great team player and do what it takes for the team to succeed.

Benefits

• Competitive compensation, including equity.
• Based full-time and in-person in our NYC office, with occasional travel to customers across the country.
• Your choice of top-of-the-line equipment to fit out your desk in our office.
• Competitive benefits package: health, dental, vision with partial coverage for dependents; 401K; uncapped PTO; parental leave.
• Free mental health support via Spill—on-demand access to therapy.
• Weekly company lunches (always inclusive and vegan-friendly—especially if you like Vietnamese food!).

Pay

Compensation Range: $150K - $230K

About Heron Data

We are Heron Data, a Series A stage company based in New York and London. At Heron, we use the latest advances in AI and LLMs to automate document processing. Our software handles emails, analyzes attachments, and takes actions like updating CRMs or requesting more info to execute workflows end-to-end for our customers. We serve a range of businesses, including some of the world’s largest fintechs, banks, specialty finance companies, and commercial insurers.

Our largest product automates underwriting for small business lenders and other specialty finance companies. We eliminate cumbersome manual processes and enable our customers to provide their services with much greater speed, precision, and fairness. We are a rapidly growing company with over 150 customers in financial services and beyond who trust us to be embedded in critical processes—without us, their businesses stop. We analyze tens of thousands of documents a day, including over 20 million individual bank transactions daily for our customers.

We are a lean, scrappy, and committed team with a flat structure and collaborative culture. Our team brings together a wealth of experience from great tech companies including Facebook, Spotify, Revolut, and many other startups from around the world. With team members from five different continents, we embrace multiculturalism and diversity. From company events to everyday interactions, we make sure everyone feels welcome and accommodate all cultural and dietary requirements.