Deployment Lead

About the role

The Deployment Lead owns the successful delivery of complex customer programs from initial scoping through steady-state execution — on time, to the quality bar, and at margin. This is a senior, customer-facing role for operators who can translate a customer's technical and business requirements into clear execution plans, coordinate multiple internal workstreams, own the economics of the deployment, and ensure projects meet their throughput, quality, delivery, and margin commitments.

Responsibilities

• Own the end-to-end deployment of projects for one or more major customers, from initial scoping and technical design through launch and ongoing execution — accountable for throughput, quality, delivery, and margin.
• Own the economics of your deployments: instrument margin live, manage the cost-to-revenue picture across the account's projects, and make the in-flight calls (comp structure, staffing, project structure) that protect it, the level where TPMs escalate margin-structure decisions.
• Serve as the customer's primary point of contact for delivery — timelines, technical requirements, risks, and operational performance.
• Develop a detailed understanding of each customer's technical requirements: system constraints, integrations, data flows, workflows, and acceptance criteria.
• Translate customer requirements into clear project plans, milestones, owners, success metrics, and a margin model.
• Ensure the account's projects move through their gates — calibration before scaling, staged ramp, delivery acceptance — so quality and margin hold across the portfolio.
• Work closely with FDEs, TPMs, and FDRs to validate implementation plans, manage dependencies, and ensure technical decisions support the customer's goals and the deployment's economics.
• Coordinate TPMs and FDEs across multiple concurrent projects, maintaining a clear view of progress, staffing, risk, margin, and cross-project dependencies — and ensure projects are staffed from the pools and the data-trainer workforce is sized and productive via TPMs and Pod Leads.
• Communicate technical and economic tradeoffs and implementation risks clearly to customer stakeholders and internal teams.
• Identify risks early, establish mitigation plans, and escalate when timelines, technical feasibility, quality, or margin are at risk.
• Partner with FDEs, FDRs, the Talent/Crowd team, the GM, and platform teams to unblock execution.
• Establish the operating cadence, dashboards, and escalation paths that create visibility and accountability — and improve deployment playbooks as the organization scales.

Qualifications

• Significant experience owning complex, cross-functional programs in a customer-facing environment — as an operator who has run things, not advised on them.
• Financial and commercial numeracy: comfort owning margin, building and reading the unit economics of a program, and making the call to protect it.
• Strong technical fluency and the ability to quickly understand complex systems, workflows, and implementation requirements.
• Ability to communicate credibly with technical customer stakeholders while translating technical detail into clear decisions for non-technical audiences.
• A track record of partnering effectively with engineers, program managers, and cross-functional operators.
• Excellent judgment: you can distinguish technical issues from execution issues from customer-management issues, and find the right path to resolution.
• A strong track record of delivering against ambitious timelines while holding a high bar for quality.
• Comfort operating in ambiguous environments where requirements evolve and processes are still being built.
• Strong operational instincts, a bias toward action, and attention to detail across multiple projects at once.

Benefits

Labelbox strives to ensure pay parity across the organization and discuss compensation transparently. The expected annual base salary range for United States-based candidates is $200,000 - $230,000 USD.

Pay

Exact compensation varies based on a variety of factors, including skills and competencies, experience, and geographical location.

Schedule

Our work style is hybrid with 3 days per week in office, combining collaboration and flexibility.

Life at Labelbox

We strive to create a work environment that fosters growth, innovation, and collaboration. Our team is dedicated to providing a supportive and inclusive workplace where everyone feels valued and empowered to contribute their best work.

Our Vision

We believe data will remain crucial in achieving artificial general intelligence. As AI models become more sophisticated, the need for high-quality, specialized training data will only grow. Join us in developing new products and services that enable the next generation of AI breakthroughs.

Company Information

Labelbox is backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures, Databricks Ventures, and Kleiner Perkins. Our customers include Fortune 500 enterprises and leading AI labs.