Deployment & Field Operations Lead
About the role
We’re building Portals — custom communication pods deployed in libraries and public spaces to expand access to essential services. These private, technology-enabled spaces allow people in underserved communities to attend telehealth appointments, take exams, access government services, and connect securely online when they otherwise wouldn’t have a safe or reliable environment. This role ensures Portals arrive, install, and operate successfully in customer environments.
Responsibilities
- Plan shipments, travel to deployment sites, manage contractors, install systems onsite
- Perform final mechanical setup, power-up, and system validation
- Configure networking, connectivity, and AV systems
- Troubleshoot issues during deployment and bring systems fully online
- Train local staff on operation and basic usage
- Organize installation schedules and deployment timelines
- Ensure installations can be completed within rapid deployment timelines (~1 day installs)
- Create repeatable installation playbooks and checklists
- Care for field troubleshooting and customer support needs post-install
Requirements
Experience in field installation, AV deployment, hardware implementation, or technical operations
Strong mechanical aptitude and comfort assembling physical systems onsite
Experience coordinating logistics, vendors, or project execution
Ability to troubleshoot hardware, networking, or system issues independently
Comfort traveling frequently for installations (40%-60%)
Excellent organizational skills and follow-through
Confidence interacting directly with customers and site operators
AV installation or low-voltage wiring experience
Experience managing contractors or installation crews
Basic networking or WiFi configuration experience
Experience deploying hardware products in the field
Qualifications
Physical requirements: Ability to perform repetitive tasks involving hands, wrists, and arms for extended periods. Ability to stand and/or walk for extended periods during a work shift (up to 8 hours). Ability to lift, carry, push, and pull materials and equipment weighing up to 25 lbs. Ability to bend, stoop, kneel, crouch, and reach as required to perform assembly and inspection tasks. Ability to use hand tools, power tools, and test equipment safely. Visual and auditory ability sufficient to inspect components, read instrumentation, and respond to alarms or verbal instructions. Exposure to noise, moving mechanical parts, electronics, and varying temperatures typical of a manufacturing or lab environment.
Skills
Strong mechanical aptitude and comfort assembling physical systems onsite
Experience coordinating logistics, vendors, or project execution
Ability to troubleshoot hardware, networking, or system issues independently
Comfort traveling frequently for installations (40%-60%)
Excellent organizational skills and follow-through
Confidence interacting directly with customers and site operators
AV installation or low-voltage wiring experience
Experience managing contractors or installation crews
Basic networking or WiFi configuration experience
Experience deploying hardware products in the field
Benefits
Competitive salary plus meaningful equity upside; salary range is $100,000-$120,000
Competitive (and ever expanding) benefits for employees and dependents
Opportunities to learn and grow – all things startups
The charter to realize a market that is set to receive $65 billion in grant funding across the United States
Pay
$100,000 - $120,000
Schedule
Full-time, remote position with frequent travel