Deployment Engineer - ERP

About the role

This position involves performing ERP software installation, data migration, and upgrade services for existing Tyler clients, transitioning their OnPremise installations to the AWS Cloud through scheduled project appointments with a defined scope of work.

Responsibilities

• Perform ERP software installation, data migration and upgrade services for existing Tyler clients from their OnPremise install to AWS Cloud through scheduled project appointments with a defined scope of work.
• Configure application, database, and web servers with Tyler and 3rd party software.
• Provide technical overviews to clients regarding server configurations and software installation procedures.
• Document results of service work performed for use by internal staff.
• Travel for team engagements or client user groups as required.
• Provide Saturday coverage up to once a month based on customer requests.
• Install, configure and test all components to the expected revisions and performance standards.
• Provide high-level installation planning and consulting for existing clients.
• Assist training staff on the installation procedures and processes.
• Assist the Installation Analyst with developing consistent installation standards.
• Provide high quality installation services to large and complex clients.
• Work through complex technical issues with customers.
• Manage and prioritize multiple and often conflicting tasks while working independently.
• Become a trusted client resource by providing service that consistently demonstrates a high level of product knowledge and work ethic along with respect for the client.
• Perform other duties as assigned.

Qualifications

• BS/BA in MIS, IT, Computer Science or Computer Engineering related degrees or equivalent experience.
• Experience administering and/or installing applications on Microsoft Windows Server.
• Experience administering and/or installing Microsoft SQL Server.
• A minimum of 18 months of relevant experience installing and configuring software associated with Tyler solutions.
• Demonstrated proficiency with installing and upgrading Tyler applications.
• Strong knowledge of web servers (IIS, Apache) and secured communication (SSL).
• Basic knowledge of server hardware and network configurations.
• Strong analytical and problem solving skills.
• Ability to self-manage projects and prioritize work.
• Ability to communicate effectively with highly technical and non-technical individuals.
• Ability to contribute and work effectively within a collaborative team environment.
• Ability to evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.
• Ability to build rapport with clients to turn what may be a negative situation into a positive customer service experience.
• Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
• Demonstrated ability to maintain a positive, professional attitude.
• Excellent customer service and client relationship building skills.
• Strong attention to detail.