Deployment Associate

About the role

The Deployment Associate plays a crucial role in ensuring smooth customer pilots, onboarding processes, and post-sales support. This position serves as a bridge between Sales, Engineering, and customers, providing critical insights and maintaining high standards of product performance and customer satisfaction.

Responsibilities

• Shadow and support senior Deployment leads on customer pilots, onboarding, and post-sales care, learning our workflows end-to-end.
• Proactively monitor product performance across various channels (TikTok, X, Instagram, Bluesky, YouTube, etc.) to catch issues before customers report them.
• Run regular product health checks: validate agent decisions, spot anomalies, track pipeline flow, and flag unexpected changes.
• Connect dots between product data, customer feedback, and engineering improvements to enhance the user experience.
• Document and share insights in a way that helps the team act quickly, such as identifying patterns in missed detections or suggesting UI changes.
• Participate in internal product reviews and triage sessions, learning how deployment feedback shapes engineering priorities.
• Think ahead: suggest checks, tests, or improvements that keep us proactive rather than reactive.

Requirements

• Curiosity and persistence: you dig into “why” until you understand the root cause.
• Attention to detail: you notice when something doesn’t look right and verify before sounding the alarm.
• Eagerness to learn: you want to understand both the technical side of the product and the human side of our customer relationships.
• Clear communication: you can write up observations, explain them concisely, and highlight their impact.
• Team-first mindset: you’re here to help the team move faster, anticipate needs, and deliver excellence.

Qualifications

• Basic SQL or comfort learning lightweight data tools.
• Familiarity with social platforms or brand protection workflows.

Skills

• Strong analytical skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Interest in technology and its impact on society.

Benefits

• Flexible PTO.
• Annual company retreats and regular in-person events.

Pay

Competitive salary commensurate with experience.

Schedule

Full-time, 40 hours per week.