Departure Assist Agent- Seasonal + Flight Benefits

Key Responsibilities

• Maintain a friendly and positive attitude and be attentive to each passenger's individual needs; by assisting passengers with any problems, questions, or concerns
• Push wheelchair passengers to and from gates
• Roll customer-occupied wheelchair safely down the jet bridge
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Complete any necessary wheelchair or incident reports
• Follow dispatcher gate orders
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Exceed customer service standards
• Remove blankets and pillows and replace them with clean ones
• Ensure all cleaning solvents are stored correctly after use
• Ensure that all cleaning equipment is in working order and that all protective clothing is worn as instructed
• Deposit all soiled linens into laundry bins
• Adhere to Menzies uniform guidelines and code of conduct
• Maintain a safe and secure work environment, in accordance with local health, safety, and security policies and procedures
• Conduct physical search of empty interior and accessible exterior of the aircraft to detect prohibited articles and unlawful interferences that may jeopardize the security of the aircraft
• Follow all TSA, airline, local and/or federal security mandates regarding security and reporting any tampering and prohibited items
• Provide ramp guard services to ensure that only authorized personnel are servicing the aircraft
• Provide catering security offsite by fully inspecting catering truck interior and exterior to include galley carts, food trays, vehicle seats, under carriage and glove compartments
• Adhere to all safety policies, rules, and directives
• Abide by Menzies Attendance policy
• Perform other duties as assigned

Qualifications

• Must be 18 years of age or older
• Strong customer service skills
• Able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
• Must be able to pass all pre-employment testing to include drug testing and a physical
• Ability to proficiently read, write and speak English
• Able to lift 70 lbs repetitively
• Must be able to obtain and maintain all required Airports and Custom badges/seals
• Available and flexible to work variable shifts including weekends and holidays
• The job is done both in and outdoors which will require you to work in all weather conditions
• Previous cabin cleaning and/or Customer Service experience preferred