Department Supervisor - The Shops at South Town

About the role

As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

Responsibilities

Customer Sales & Profit

• Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Represent yourself and the H&M brand positively during customer interactions.
• Be aware of and take responsibility for your department's strengths and identifying commercial opportunities, working with your Department Manager to act on them.
• Ensure customer service is provided in all areas of the store and that your team actively promotes and sells products to customers.
• Follow up that your team actively promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Ensure correct routines in fitting room and checkout, including transactions, returns, and exchanges.
• Ensure all admin routines for both people and operations are handled correctly.

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.

Team & Development

• Retain and share your knowledge and skills with the Store team.
• Collaborate, plan, and teamwork with in-store Visual Merchandiser team.
• Give and receive feedback with colleagues to learn, develop, and support each other.
• Regular communication to store colleagues to inform, motivate, and inspire – daily, weekly meetings, etc.
• Ensure all procedures, routines, and legal requirements in all areas of the store are followed.

Retail Operations / Visual & Commercial Execution

• Secure a clean and tidy sales floor and back of house including stockroom areas.
• Ensure high fashion quality, visual and commercial product presentation, with good garment care.
• Secure good stock levels and provide input on allocation to Area team.
• Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to standards, utilizing all tools and technology provided.
• Upkeep and follow best practice for any in-store OMNI Services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.).
• Secure a strong balance and maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception.
• Updating and upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness, etc.).
• Responsible for opening and closing of store daily.

Qualifications

To be a successful and effective Department Supervisor, you’ll be an emerging leader who enjoys taking responsibility. You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics