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Jobs · Sales · New York

Department Supervisor-Roosevelt Field

H&M · Garden City, NY · 1 mo ago
On-siteSales$21–$28/hrFull-time

About the Role

As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

Responsibilities

  • Customer Sales & Profit: Support the total OMNI customer experience, ensure visual and commercial curation according to global guidelines, represent the H&M brand positively, identify commercial opportunities with the Department Manager, promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives, manage fitting‑room and checkout routines, and handle admin routines for people and operations.
  • Fashion & Trend Awareness: Stay up‑to‑date with fashion trends, styles, brands, competitors and influencers; ensure the team provides product and fashion knowledge during customer interactions.
  • Team & Development: Retain and share knowledge with the store team, collaborate with the Visual Merchandiser, give and receive feedback, communicate regularly through meetings, and ensure all procedures, routines, and legal requirements are followed.
  • Retail Operations / Visual & Commercial Execution: Maintain a clean sales floor and back‑of‑house, ensure high‑quality visual and commercial product presentation, manage stock levels and allocation input, oversee the garment cycle and fitting‑room routines, uphold best practices for in‑store OMNI services and technology (In‑store Care App, Click & Collect, Smart Store), maintain price signage consistency, and update back‑of‑house areas with key information, health & safety, and tidiness.
  • Opening & Closing: Responsible for opening and closing the store daily.

Qualifications

To be a successful Department Supervisor, you should be an emerging leader who enjoys responsibility. You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics. You are achievement‑oriented, motivated by performance and competition, and truly customer‑centric.

Benefits

  • 25% staff discount on all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound).
  • Participation in the H&M Incentive Program (HIP).
  • Medical, pharmacy, vision, and dental coverage.
  • Employee Assistance Program.
  • Vacation, wellness, holiday, and parental pay.
  • 401(k) retirement plan with company match.
  • Commuter benefits and health & dependent care FSA.
  • Additional voluntary benefits.

Pay

Expected base salary range: $21.00‑$28.00 hourly. Pay status: Non‑Exempt, Hourly.

Inclusion & Diversity

H&M values diverse backgrounds across race, ethnicity, gender, age, religion, sexual orientation, and disability. The company is values‑driven, guided by seven unique values, offers Colleague Resource Groups for community and networking, encourages authenticity at work, provides a global talent community for career growth, and is committed to reasonable accommodations for applicants with disabilities.

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