Department Supervisor

About the role

The Area Supervisor is a member of the Store Leadership responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Key responsibilities include maintaining a safe and secure environment, customer service, general merchandising, loss prevention, front end supervision and operations, and fitting rooms.

Responsibilities

• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Immediately correct or report any unsafe conditions or practices to Store Leadership.
• Responsible for security of building including entrance/exit control, EAS devices daily function check, Cash Office security, armored carrier pick-ups and register area.
• Removes clutter and ensures safe, clear egress to emergency exits.
• Treats all Customers, Associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times.
• Recognizes Associates using Company recognition programs.
• Represents and supports the Company brand at all times.
• Maintains a professional appearance, in accordance with Company Dress Code.
• Ensures all Associates adhere to the Company Dress Code at all times.
• Keeps all areas of the Store clean, well-maintained, and merchandised to standard.
• Responsible for daily trash removal.
• Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
• Processes all merchandise with a sense of urgency.
• Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.).
• Responsible for cleanliness and organization of all Stockrooms.
• Helps deliver and place merchandise on sales floor when all merchandise is processed.
• Responsible for ensuring any back-stock is secured and processed to Company policy.
• Responsible for merchandising of department including the back stock.
• Responsible for the reduction of loss due to damage.
• Ensures compliance to the monthly presentation guidelines in assigned area.
• Responsible for floor moves and signing including promotional signing as needed.
• Responsible for re-wraps as needed.
• Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention.
• Demonstrates integrity and honesty in all interactions with Associates and Customers.
• Safeguards confidential information, cash and credit card information and merchandise.
• Ensures Public View Monitor (PVM) system is maintained properly.
• Conducts "Code 50" package inspections.
• Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working.
• Ensures Associates are executing to Company standards at the Front End.
• Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time.
• Trains and coach Associates on cash registers, shortage control policies and other Front End procedures.
• Controls Retail Associates' break schedule for backups, lunches and breaks.
• Ensures all equipment is working properly.
• Maintains proper supplies and recovery for the Front End area.
• Ensures go backs are expedited, properly scanned, security tagged and ticketed.
• Teaches all Associates the "Scan and Bag" best practice.
• Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.
• Maintains Work Processes.
• Manages Work Processes.
• Plans, Aligns & Prioritizes.
• Plays a key role in planning, aligning and prioritizing work processes.
• Builds Talent.
• Works to build talent within the organization.
• Collaborates.
• Collaborates with others to achieve common goals.
• Leading by Example.
• Exemplifies the values and behaviors expected of Ross associates.
• Communicates Effectively.
• Communicates effectively with others to achieve common goals.
• Ensures Accountability & Execution.
• Ensures accountability and execution of work processes.

Qualifications and Special Skills

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.