Department Specialist II – Third Party Helpdesk

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Role Overview The Third-Party Help Desk Department Specialist II serves as a key resource for pharmacies, resolving Third-Party claim processing issues and supporting staff with billing procedures. This role involves timely troubleshooting, clear communication, and effective follow‑up to ensure accurate and compliant billing. Main Responsibilities Respond to pharmacy inquiries regarding Third‑Party billing and ensure timely issue resolutionDocument all calls in the proprietary call management system for tracking, escalation, and reportingAct as a liaison between pharmacies and insurance plans to resolve billing issuesWork flexible shifts, including evenings and SaturdaysSupport departmental projects and participate in cross‑trainingInterpret and respond to internal billing edits to ensure accurate, compliant claimsTroubleshoot billing and procedural issues and coordinate with internal teams as neededNavigate multiple applications simultaneously to locate or adjust billing informationManage workload effectively in a call center environmentIdentify insurance types and regulatory differences to prevent inaccurate or fraudulent billing and educate pharmacy teamsIndependently research answers using a large resource libraryCommunicate clearly and professionally in both written and verbal formats Education & Experience We are looking for candidates who possess the following: High school diploma or equivalent requiredLicensed/certified pharmacy technician or minimum 2 years of retail pharmacy experience preferred Skills & Qualifications Strong problem‑solving skills and attention to detailExcellent customer service and communication abilitiesKnowledge of Third‑Party processing and NCPDP standards preferredFamiliarity with multiple pharmacy software systems a plusProficiency in Microsoft Office (Excel, Word, Outlook, Teams)Ability to multitask, prioritize, and adapt to new systemsStrong follow‑through and focus on issue resolutionPositive, enthusiastic, and compassionate attitude We Also Provide a Variety Of Benefits Including Competitive wages paid weekly Access to up to 50% of your earned wages before payday, via our partnership with StreamAssociate discountsHealth and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI BenefitsLeaders invested in your training, career growth and developmentAn inclusive work environment with talented colleagues who reflect the communities we serve Our Values – Click below to view video: ACI Values A copy of the full job description can be made available to you.