Department of Vermont Health Access Quality and Program Specialist

About the role

The Department of Vermont Health Access (DVHA) Quality Improvement Unit (QIU) seeks a Quality & Program Specialist to advance a culture of continuous quality improvement within Vermont’s Medicaid Program. The role involves conducting risk assessments, coordinating compliance audits, using data to drive performance decisions, and supporting staff to improve results. DVHA offers a Monday‑to‑Friday schedule with a supportive hybrid work environment, eleven paid state holidays, and a robust benefits package. The unit’s mission is to improve Vermonters’ health and well‑being by providing access to high‑quality, cost‑effective health care, guided by the priorities of advancing value‑based payments, modernizing IT infrastructure, and operational performance improvement, while upholding the core values of transparency, integrity, and service.

Responsibilities

• Analyze complex federal standards and evaluate current work against them.
• Maintain scorecards and contribute to DVHA’s performance accountability platform.
• Support the annual performance measure and survey production cycle.
• Coordinate improvement projects as assigned.
• Work collaboratively with internal and external stakeholders.
• Manage and/or support workgroups.

Qualifications

Minimum qualifications:

• Associate’s degree in human services, business administration, or a related field AND five (5) or more years of experience in quality assurance, data analytics, contracts/grants, or related fields; OR
• Bachelor’s degree in human services, business administration, or a related field AND three (3) or more years of experience in quality assurance, data analytics, contracts/grants, or related fields; OR
• Master’s degree in human services, business administration, or a related field AND two (2) or more years of experience in quality assurance, data analytics, contracts/grants, or related fields.

Preferred qualifications:

• Completion of (or progress toward) the Problem Solver or Advanced Problem Solver Continuing Improvement Learning Path(s) in the State of Vermont Continuous Improvement Training Program.
• Strong interpersonal and organizational skills.
• Clear oral and written communication abilities.
• Moderate to advanced proficiency in Word and Excel.
• Experience with continuous quality improvement concepts.

Benefits

• 80% State‑paid medical premium and a dental plan at no cost for employees and their families.
• State Paid Family and Medical Leave Insurance (FMLI).
• Two retirement savings options: a State defined benefit pension plan and a deferred compensation 457(b) plan.
• Tuition reimbursement.
• Flexible spending accounts for healthcare and childcare.
• Low‑cost group life insurance.
• Incentive‑based wellness program.
• Qualified employer for Public Service Student Loan Forgiveness Program.
• Eleven paid state holidays (in addition to a generous leave plan; total compensation notes 12 paid holidays each year).

Schedule

Monday‑Friday schedule with a supportive hybrid work environment; employees work with their supervisor to create a schedule that aligns with unit business needs.