Department of State Aide 6-E8 - Wyoming and other Kent County branches

About the role

This position serves customers by reviewing requests, eligibility, and application requirements; processing transactions; educating customers on services and alternative methods; and working with a sense of purpose, urgency, and accuracy for Michigan citizens. Occasional travel may be required for relief assignments at other branch offices.

Selected applicants have the opportunity to transfer to other branch offices within the Branch Operations Division once employed.

Schedule

This is a full-time position requiring a varied schedule of 40+ hours per week. You must be available to work any of the following days/hours:

• Monday, Tuesday, Thursday, Friday: 8:30 a.m. - 5:30 p.m.
• Wednesday: 8:30 a.m. - 8:00 p.m.

Responsibilities

• Review customer requests, eligibility, and application requirements.
• Process transactions accurately and efficiently.
• Educate customers on services and alternative methods.
• Perform duties with a sense of purpose, urgency, and accuracy.

Requirements

• Must be a United States citizen.
• Must pass a pre-employment drug test and a thorough background investigation, including a criminal records check.
• Must provide proof of U.S. citizenship (e.g., original certified birth certificate, valid U.S. passport, Certificate of Citizenship, or Certificate of Naturalization). Photo identification must also be provided, with matching legal name and date of birth.
• If appointed to a Security Checked Position, must continue to meet citizenship requirements for the duration of employment.

For positions designated as CDL Knowledge Test Examiners:

• Must pass a nationwide criminal history background check.
• Must successfully complete a formal CDL training course and knowledge test prior to certification.
• Must pass refresher training and examination every four years.

Qualifications

Education

High school diploma or equivalent.

Experience

• Department of State Aide 6: No specific type or amount of experience is required.
• Department of State Aide 7: One year of experience equivalent to a Department of State Aide 6.
• Department of State Aide E8: Two years of experience equivalent to a Department of State Aide, including one year equivalent to a Department of State Aide 7.

Benefits

As a full-time position, you are eligible to participate in the benefits offered by the state.