Department Manager Starbucks - Des Moines, WA - 1186

Job Description

As a primary contact for customers, the Starbucks Department Manager provides friendly, courteous, and helpful service. The Starbucks Department Manager is held accountable for the department’s results in providing superior service, increasing sales, improving gain, and containing costs.

Key Responsibilities & Accountabilities

• Speak with customers to resolve problems with sales, dissatisfaction of service, or other problems related to the operation of the department.
• Train, schedule, and supervise barista workers to ensure optimum staffing patterns for the department.
• Provide financial reporting to Store Manager and Field Supervisor.
• Ensure product quality.
• Change signs and prices as directed by merchandising.
• Write order in the order guidebook and enter into computer.
• Check order for completeness upon arrival.
• Brew coffee, tea and chocolate.
• Operate electronic cash register to total customers’ final bill.
• Receive payment for customer purchase and count back correct change.
• Maintain cleanliness of coffee service area of the store.
• Sets up and maintains displays in coffee area.
• Replace stock in preparation area from supply area.

Job Related Qualifications

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow directions.

Desired

• Prior management experience.

Supervisory Responsibilities

• Barista staff.

Permits/Licenses

Varies depending on store location and state/county requirements.

Work Environment

• %Inside: 100%
• %Outside: Rare
• Temperature Extremes: N/A
• Chemicals: Seldom (surface cleaners, grease cutters, detergents).
• Machines, Tools, And Equipment: cash registers, grocery carts, box knife, blender, coffee maker, spoons, cups, pitchers and other utensils, coffee grinder

Physical Demands

• Lifting: Constantly lifts 1-10 lbs. Frequently lifts 11-20 lbs. Seldom lifts 21-50 lbs.
• Carrying: Frequently carries 1-10 lbs. Seldom carries 11-20 lbs.
• Pushing / Pulling: Frequently pushes/pulls 1-10 lbs. Seldom pushes/pulls 11-20 lbs.
• Reaching: Constant knee to shoulder level reaching. Occasional at or above shoulder level reaching.
• Standing: Constant standing while on job.
• Sitting: Allowed on breaks.
• Walking: Constant walking while on job.
• Climb/Balance: Seldom.
• Trunk Functions: Frequent neck rotation, bending/stooping, and twisting. Occasional bending of head and squatting. Seldom crouching.
• Upper Extremity: Constant handling/grasping. Seldom fine finger manipulation.
• Visual: Depth perception used to move around coffee area of store. Near vision used to operate machinery, read indicators, clean dishes, operate cash register, accept payment, and make change.
• Hearing: Used to exchange information with other employees, take customers orders and obtain information over telephone/intercom.
• Speech: Used to provide service to customers, provide information to other employees and use the telephone/intercom.

Safety – Sensitive Position

The job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.

Pay Range

The pay range is $28.15 to $28.15 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement.

Benefits

• Medical
• Dental
• Vision
• Disability
• Life Insurance
• Sick Pay (accrued based on hours worked)
• PTO/Vacation pay (accrued based on hours worked)
• Paid Holidays (9 days annually)
• Bereavement Pay
• Retirement Benefits (pension and/or 401k eligibility)

Disclaimer

All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store. Safeway will provide reasonable accommodation for qualified individuals with disabilities who can meet overall job requirements.