Department Manager - St. Clair Square - Fairview Heights, IL

About the role

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed.

Responsibilities

• Customer Sales & Profit
  Represent yourself and the H&M brand positively during customer interactions
  Establish & analyze sales and budget goals, creating plans to optimize results
  Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
  Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
  Manage your department in a cost-efficient way
  Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
  Handle all admin routines for both people and operations in a correct way
• Fashion & Trend Awareness
  Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc
  Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
• Team & Development
  Recruit, on-board, perform evaluations, and develop your team in-store
  Complete performance evaluations and succession planning to support business & team needs
  Retain and share your knowledge and skills with your team
  Collaborate, plan, and team with in-store Visual Merchandiser team
  Give and receive feedback with your colleagues to learn, develop & support each other
  Responsible for the teams planning & scheduling
  Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc
  Ensure all procedures, routines, and legal requirements in all areas of the store are followed
  Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development
• Retail Operations/ Visual & Commercial Execution
  Secure a clean and tidy sales floor and back of house including stockroom areas
  Ensure high fashion quality, visual and commercial product presentation, with good garment care
  Secure good stock levels and provide input on allocation to Area team
  Secure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided
  Update & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)
  Responsible for opening & closing of store daily

Qualifications

• To be a successful and effective Department Manager, you’ll be a strong leader who enjoys taking responsibility for others.
  You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
  You are achievement-oriented, motivated by performance and competition to be truly customer centric.

Benefits

• Compensation: expected base salary range is $23.56-$27.09 hourly
• EEOC Code: SLS Pay Status: Non-Exempt, Hourly
• We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.
• Benefits: We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.
• Inclusion & Diversity: H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.