Department Manager - Sporting Goods/Firearms - Portage, WI

Essential Functions And Responsibilities

• Greet customers as they shop in the retail store, assisting with customer service questions.
• Price store merchandise and make price changes as requested by store management.
• Stock and face merchandise on shelves as requested by store management.
• Aid in receiving freight and organizing incoming products as directed by store management.
• Responsible for assisting in cycle counts.
• Must keep store prepared for ATF and/or internal audits.
• Must have a good understanding of and assist training other staff on:
• A&D log requirements and best practices
• Filing of denied and no transfer 4473’s
• Standardized filing of completed 4473’s
• How to properly make corrections on a 4473 by employees and customers
• Acceptable forms of identification customers can use
• When a sale should be refused
• What constitutes a “Straw Sale” and how to complete

Mental And Physical Requirements

• Ability to work an irregular work schedule
• Excellent customer service skills required
• Frequent lifting up to 50 pounds
• Long periods of standing
• Frequent bending and twisting

Education, Training And Experience

• A High School Diploma preferred
• Customer Service training and or experience preferred.

WORKING ENVIRONMENT AND CONDITIONS

• Retail Store Environment

EQUIPMENT AND TOOLS

• Computer
• Calculator
• Cash register-scanner
• Telephone
• Fax
• Copy Machine
• Computer software and network