Department Manager- General Merchandise

Overview

Barnes & Noble College is seeking a creative, driven, adaptable, and customer-focused team member to work as a Department Manager in the General Merchandise department.

Responsibilities

• Support all store operations and departments in partnership with the management team.
• Manage daily activities of the selling floor to ensure the appeal of our displays and the availability of merchandise.
• Manage and maintain an appealing and clean sales floor—hang, fold, shelve, peg merchandise to a particular standard using a planogram or general merchandising guidelines.
• Aid in processing sales transactions involving cash, credit, or financial aid payments.
• Assist with general merchandise operations, including answering questions, recommending products, placing orders, locating items, searching inventory, or meeting customer needs.
• Maintain a presence on the sales floor and a working knowledge of all departments to greet customers, answer questions, recommend products and/or services, help locate or obtain materials, and provide daily support, direction, and guidance to team members.
• Work flexible hours, including evenings, weekends, and holidays, as needed.

Qualifications

• 2+ years’ experience in a retail setting as a manager or buyer preferred or a graduate of the Best Seller Program.
• A high school diploma/GED required.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.