Department Manager- Broadway Plaza

About the role

As a Department Manager, you’ll lead your team to create an inclusive culture that supports collaboration and entrepreneurship. You’ll ensure an excellent operational and visual experience for customers and colleagues, keeping up-to-date with fashion trends and maintaining a clean and tidy store.

Responsibilities

• Customer Sales & Profit
• Ensure the total OMNI customer experience in your store
• Represent the H&M brand positively during customer interactions
• Create and analyze sales and budget goals, and implement plans to optimize results
• Manage your department in a cost-efficient way
• Ensure correct routines in fitting rooms and checkouts, including transactions, returns, and exchanges
• Handle administrative tasks for both people and operations
• Fashion & Trend Awareness
• Keep up-to-date with the fashion scene, trends, and competitors
• Provide product and fashion knowledge to customers
• Team & Development
• Recruit, onboard, and develop your team
• Conduct performance evaluations and succession planning
• Communicate regularly with store colleagues through daily and weekly meetings
• Follow procedures, routines, and legal requirements in all areas of the store
• Participate in relevant training and courses
• Retail Operations/Visual & Commercial Execution
• Secure a clean and tidy sales floor and back of house areas
• Ensure high fashion quality, visual, and commercial product presentation
• Manage stock levels and provide input on allocation to the area team
• Follow the full garment cycle, from delivery to garment presentation, and fitting room routines according to internal standards and tools
• Secure a strong balance and maintain price signs in accordance with global and local strategies and sales market requirements
• Update and maintain BOH areas for all colleagues, including key information, health and safety, and tidiness
• Ensure the store is open and closed daily

Qualifications

• Strong leadership and responsibility for others
• Ambitious, effective communicator, supportive, analytical problem solver, capable of working with numbers and managing statistics
• Achievement-oriented, motivated by performance and competition, customer-centric

Benefits

• Compensation: expected base salary range is $26.60- $30.59 hourly
• EEOC Code: SLS Pay Status: Non-Exempt, Hourly
• Benefits: 25% Staff Discount, Medical, Pharmacy Vision and Dental Coverage, Employee Assistance Program, Vacation, Wellness, Holiday and Parental Pay, 401K, Commuter Benefits, Health and Dependent Care FSA, Voluntary Benefits, Community Day to Serve Local Community, Employee Discount at H&M, Other Stories, and COS

Additional Information

• We are committed to providing reasonable accommodations for applicants with disabilities.
• We are an inclusive company where you're encouraged to be yourself at work.
• We offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.