Department Lead - Pets/Birds

About the role

Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities.

How We Reward You

• 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
• Healthcare plans to support your needs
• Virtual doctor visits
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
• 15% Associate Discount
• Dave Ramsey’s SmartDollar Program (no cost to you!)
• Associate Assistance Program
• RK Cares Associate Hardship Program
• 24/7 Chaplaincy Services

Responsibilities

The purpose of the Department Lead is to play a pivotal role in ensuring the efficient and effective operations of your assigned department. You will be responsible for overseeing a range of activities including scanning outs, inventory management, recovery, price changes, planogram sets, department cleanliness, and adhering to the indoor merchandising guide to maintain high standards.

• Adhere to the indoor merchandising guide to maintain consistent department and signing standards and appealing displays that are consistent with company expectations
• Monitor and maintain accurate inventory levels by conducting regular stock counts, scanning your outs, reconciling discrepancies in inventory, and replenish department inventory from the stockroom or top stock
• Oversee the recovery process to ensure the department maintains a neat, organized, and visually appealing appearance, enhancing the overall shopping experience
• Coordinate and execute price changes accurately and efficiently, collaborating with relevant teams to update pricing labels and signage as required
• Manage the implementations of playbook features and planogram sets, ensuring that products are arranged according to company guidelines and standards, maximizing sales potential and customer satisfaction
• Maintain a high level of cleanliness and orderliness within the department, enforcing sanitation and safety protocols to create a pleasant shopping environment for customers and a safe workspace for employees
• Provide exceptional customer service using the customer engagement model to assist customers with inquiries, locate products, and address concerns to enhance customer satisfaction and loyalty
• Provide support at the front end by processing transactions or loadouts as required
• Use general office equipment such as telephone, copy machine, fax machine, calculator, computer
• Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment
• Participate in cross-training for flexibility in various departments and responsibilities
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively
• Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement
• Perform other duties as assigned

Qualifications

Essential Qualities for Success

• At least 2 years of retail experience with knowledge of specific department
• Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses
• Demonstrate a high level of adaptability in response to changing priorities, unexpected challenges, and evolving business needs
• Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty
• Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions
• Ability to remain composed and focused during high-pressure situations, ensuring quality and timely outcomes
• Demonstrated ability to prioritize tasks, meet deadlines, and maintain a high level of attention to detail
• Demonstrated ability to meticulously review and analyze information, identifying errors or inconsistencies to maintain high levels of accuracy
• Comfortable navigating computer systems and software to assist customers or manage tasks
• Excellent verbal and written interpersonal and communication skills
• Excellent customer service skills
• Flexibility with hours: ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates

Physical Requirements

Ability to maintain a seated or standing position for extended durations. Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently. Ability to use a ladder and/or pallet jack. Able to navigate and access all facilities. Skill to effectively communicate verbally with others, both in-person and via electronic devices. Close vision for computer-related tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.