Department Lead - Outdoor Power Equipment

About the role

Rural King Farm and Home Store strives to create a positive and rewarding workplace for its associates. The company offers opportunities for growth, competitive benefits, a people‑first environment, and the chance to work alongside dedicated teammates who share a passion for providing an exceptional experience and service to rural communities. Whether you are starting an entry‑level position or joining with professional experience, Rural King encourages professional growth and provides the resources needed to succeed and grow with the organization. Joining the Rural King team means becoming a contributing member who supports the needs of, and makes a difference in the lives of, the people and communities served.

Responsibilities

• Play a pivotal role in ensuring efficient and effective operations of the assigned department.
• Oversee scanning outs, inventory management, recovery, price changes, planogram sets, department cleanliness, and adherence to the indoor merchandising guide.
• Maintain consistent department and signing standards and appealing displays in line with company expectations.
• Monitor and maintain accurate inventory levels by conducting regular stock counts, scanning outs, reconciling discrepancies, and replenishing inventory from the stockroom or top stock.
• Oversee the recovery process to keep the department neat, organized, and visually appealing.
• Coordinate and execute price changes accurately and efficiently, collaborating with relevant teams to update pricing labels and signage.
• Manage implementation of playbook features and planogram sets, ensuring products are arranged according to company guidelines.
• Maintain a high level of cleanliness and orderliness, enforcing sanitation and safety protocols.
• Provide exceptional customer service using the customer engagement model to assist customers with inquiries, locate products, and address concerns.
• Support the front end by processing transactions or loadouts as required.
• Use general office equipment such as telephone, copy machine, fax machine, calculator, and computer.
• Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
• Participate in cross‑training for flexibility across various departments and responsibilities.
• Actively engage in learning initiatives such as training programs, workshops, and webinars.
• Provide friendly, proactive, and professional internal and external support, assisting with inquiries, concerns, and issues promptly.
• Demonstrate Rural King’s values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Qualifications

• At least 2 years of retail experience with knowledge of the specific department.
• Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough, articulate responses.
• High level of adaptability to changing priorities, unexpected challenges, and evolving business needs.
• Experience applying a flexible mindset to navigate ambiguity and uncertainty.
• Strong problem‑solving skills to quickly identify and address issues.
• Ability to remain composed and focused during high‑pressure situations.
• Ability to prioritize tasks, meet deadlines, and maintain a high level of attention to detail.
• Ability to meticulously review and analyze information, identifying errors or inconsistencies.
• Comfortable navigating computer systems and software to assist customers or manage tasks.
• Excellent interpersonal and communication skills.
• Excellent customer service skills.
• Flexibility to work a 40‑hour workweek with varied hours, days, nights, and weekends as business dictates.

Physical Requirements

• Ability to maintain a seated or standing position for extended durations.
• Ability to lift, push, and/or pull a minimum of 30 lb repetitively and 31‑50 lb intermittently.
• Ability to use a ladder and/or pallet jack.
• Able to navigate and access all facilities.
• Skill to effectively communicate verbally with others, both in‑person and via electronic devices.
• Close vision for computer‑related tasks.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Benefits

• 401(k) plan with a 100 % match on the first 3 % of contributions and 50 % of the next 2 %.
• Healthcare plans to support your needs.
• Virtual doctor visits.
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program.
• 15 % associate discount.
• Dave Ramsey’s SmartDollar Program (no cost to you!).
• Associate Assistance Program.
• RK Cares Associate Hardship Program.
• 24/7 Chaplaincy Services.