Department Lead

Responsibilities

• Oversee a range of activities including scanning outs, inventory management, recovery, price changes, planogram sets, department cleanliness, and adhering to the indoor merchandising guide.
• Maintain accurate inventory levels by conducting regular stock counts, scanning your outs, reconciling discrepancies in inventory, and replenishing department inventory.
• Oversee the recovery process to ensure the department maintains a neat, organized, and visually appealing appearance.
• Collaborate with relevant teams to update pricing labels and signage as required.
• Manage the implementations of playbook features and planogram sets, ensuring products are arranged according to company guidelines and standards.
• Maintain a high level of cleanliness and orderliness within the department, enforcing sanitation and safety protocols.
• Provide exceptional customer service using the customer engagement model to assist customers with inquiries, locate products, and address concerns.
• Operate general office equipment and retail equipment such as handheld devices, forklifts, pallet jacks, ladders, and computers.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Participate in learning initiatives to acquire new knowledge, refine skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.

Qualifications

• At least 2 years of retail experience with knowledge of specific department.
• Excellent verbal and written communication skills.
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Demonstrated experience applying a flexible mindset.
• Strong problem-solving skills.
• Ability to remain composed and focused during high-pressure situations.
• Demonstrated ability to prioritize tasks, meet deadlines, and maintain attention to detail.
• Excellent verbal and written interpersonal and communication skills.
• Excellent customer service skills.
• Flexibility with hours: ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates.