Department Coordinator IV

Full-time, non-exempt position located on the Belknap Campus with a 37.5-hour regular workweek. Additional hours may be required based on department needs.

About the role

The Department of University Housing and the Resident Experience (UHRE) in the Division of Student Affairs is seeking a Department Coordinator IV to provide front desk reception and general office support. This role serves as the first line of communication by answering the department’s primary phone line, greeting in-person visitors, and addressing inquiries and concerns.

Responsibilities

• Analyze distinctive attributes of each residential hall and community (traditional/suite/apartment) to effectively communicate their unique features.
• Utilize StarRez extensively to promptly address inquiries from resident applicants and current residents, ensuring clear and concise communication.
• Provide administrative support to the UHRE team while emphasizing streamlined communication practices.
• Arrange and coordinate tours for residents, prospective residents, and parents, showcasing housing options with adept communication skills.
• Direct residents toward a comprehensive understanding of resident policies and procedures.
• Execute specialized tasks such as managing phone inquiries related to property and providing support based on requirements.
• Answer UHRE’s primary phone line, providing callers with accurate and prompt information through effective communication techniques.
• Supervise the staffing and operation of the department's front desk, ensuring seamless communication and service delivery.
• Provide excellent customer service to residents, prospective residents, and parents.
• Act as a liaison for all visitation days, guaranteeing staff participation and efficient coordination.
• Oversee the access and refurbishment of campus tour rooms, including managing aesthetics and liaising with internal/external tour groups.
• Conduct training for staff within and beyond the department on conducting tours and effective communication strategies.
• Facilitate the training and schedule management of student worker desk staff, nurturing their communication skills and ensuring operational efficiency.
• Contribute to the development of training materials and lead meetings to keep student workers informed about processes.
• Serve as a point of contact for student, staff, and parent queries and concerns about housing via telephone, in-person, and email.
• Maintain the student worker staff manual, ensuring content is current and providing timely updates.
• Maintain current reference documents for student staff to enable seamless access to relevant information.
• Design and uphold student worker schedules, facilitating efficient communication of responsibilities and shift coverage.

Requirements

• Bachelor's degree in a related field or an equivalent combination of education and experience.

Preferred Qualifications

• Excellent verbal and written communication skills.
• Service-minded approach with demonstrated experience providing assistance and support to customers in-person, on the phone, and online.

Benefits

The University of Louisville offers competitive benefits and perks to eligible full-time and part-time employees. For details, visit the University of Louisville Total Rewards webpages.