Department Coordinator

About the role

The Department Coordinator position at Overhead Door Company of Central Missouri, a DH Pace Company, Inc., is responsible for coordinating field employees, ensuring customer satisfaction, and managing department reports.

Responsibilities

• Schedule technicians to customer job sites and collect, finalize, and submit job details for processing
• Ensure technicians' schedules are clear of completed job tickets and that open tickets are correctly scheduled for materials, billing, and voided tickets
• Create and maintain service tickets to ensure service dates are met
• Assist with billing paperwork and meet customer billing document requirements
• Work with the estimating team to provide service quotes when needed
• Provide assistance to field techs with technical/mechanical troubleshooting and problem-solving
• Create accurate work orders and picking lists for the warehouse
• Perform other responsibilities as assigned

Qualifications

• High school diploma or equivalent
• Excellent communication skills and focus on customer service
• Good time management, organization, and multitasking abilities
• Experience using Microsoft Office Suite (preferred)
• Experience in the door industry (preferred)
• Experience in dispatch or high-volume administration fields (preferred but not required)

What We Offer

• Comprehensive medical, dental, and vision coverage
• Generous paid time off and holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Pay

Compensation is competitive and includes an employer match in the 401(k) plan.

Schedule

Full-time position with flexible hours to accommodate fieldwork.