Department Coordinator

DH Pace is a family-owned, privately held business with annual sales over $1 billion through 60+ offices across the continental United States. As an industry leader in the distribution, installation, maintenance, and repair of commercial, industrial, and residential door, docking, and security products, we are celebrating our 100th anniversary in 2026.

About the role

DH Pace Company, Inc. in Austin, TX is seeking a Department Coordinator to effectively coordinate field employees and ensure our services meet or exceed customer satisfaction. If you have experience in dispatching or scheduling, this role may be a great fit.

Responsibilities

• Schedule technicians to customer job sites and collect, finalize, and submit job details for processing
• Ensure customer COD payments are collected prior to job completion
• Maintain technicians’ schedules by clearing completed job tickets and managing open job tickets for materials ordered, billing, and voided tickets
• Run, review, and manage department reports to ensure customer expectations and commitments are met
• Assist with billing paperwork and meet customer billing document requirements
• Create and maintain service tickets to ensure service dates are met
• Work with the estimating team to provide service quotes when required
• Assist field technicians with technical/mechanical troubleshooting and problem-solving
• Provide accurate work orders and picking lists to the warehouse for inventory pulling
• Other responsibilities as assigned

Requirements

• Experience using Microsoft Office Suite
• Experience in a dispatch or other high-volume administration field is a plus
• Excellent communication skills with a focus on customer service
• Strong time management skills, organization, and ability to multi-task
• Professional representation of the company

Benefits

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) is required prior to hire.