Department Assistant, Full-Time, Days

About the Role

Coordinates front office activities for scheduling patient office visits, procedures, and tests with proficiency and compliance. Inputs patient demographic and insurance information to ensure successful processing and payment of claims. Provides secretarial support for physicians and administrative staff.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Communicates effectively with patients and/or family members to obtain needed patient information.
• Ensures excellence in customer service and meets patient needs.
• Responds to routine requests for information/service and directs visitors/patients to appropriate medical staff.
• Adheres to office scheduling policies and manages appointments, cancellations, tests, and procedures through the office and hospital scheduling systems.
• Obtains pre-certification and/or referrals for patient appointments when necessary.
• Logs all no-shows/cancelled appointments and calls patients to reschedule as needed.
• Verifies insurance for procedures, tests, and referrals.
• Enters and updates patient information in the computer system, including place of service, insurance type, policy holder, provider of service, and referring physician.
• Answers telephone in a timely manner, screens calls, takes messages, consults, and provides information.
• Checks out patients, collects co-pays and payments on account balances, and completes end-of-day deposits according to policy.
• Manages and maintains physician and clinic schedules appropriately, updating them regularly for patient additions/cancellations.
• Completes assigned responsibilities in an appropriate time frame and demonstrates flexibility in changing situations.
• Demonstrates professionalism in appearance and actions.
• Attends required meetings and participates in staff development and education activities.
• Maintains work area and lobby in a neat and orderly manner.
• Maintains patient confidentiality.
• Creates referrals in the scheduling system in a timely manner.

Requirements

• High school graduate or GED.
• One year of work experience in a medical office setting preferred.
• Knowledge of medical terminology desirable.
• Word processing and computer experience desirable.

Skills

• Knowledge of grammar, spelling, and punctuation to type patient information.
• Skill in operating a computer, facsimile machine, and photocopy machine.
• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
• Ability to speak clearly and concisely.
• Ability to read, understand, and follow oral and written instructions.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.