Dental QA Specialist - 994264

About the role

Nova Southeastern University (NSU) was founded in 1964 and is a not-for-profit, independent university known for academic excellence and innovation. NSU offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans, and more. NSU is committed to the health and welfare of its students, faculty, staff, and campus visitors, maintaining a tobacco-free environment.

Responsibilities

• Monitors the College of Dental Medicine Electronic Health Records (EHR) system with respect to compliance measures.
• Evaluates patient care data to ensure care is provided in accordance with clinical guidelines and organizational standards.
• Collections clinical outcomes data and performs analysis in support of clinical process improvement initiatives.
• Trains students in the clinical rotations.
• Provides initial and ongoing EHR training for students, residents, and staff.
• Provides axiUm onboarding and training to new faculty and adjuncts.
• Provides unlock assistance and guidance to avoid axiUm lockouts.
• Troubleshoots issues with axiUm related lockouts, user difficulty in sign-on or code completion, and coding errors.
• Audits and reconciles information by comparing services rendered against patient encounters.
• Performs monthly patient family reviews with students to ensure preventive care is being delivered appropriately and provides feedback to team leads.
• Aids in reporting needs regarding student attendance, rotations, productivity, and other academic concerns; tracks daily attendance and electronic start checks for Predoc students.
• Implements NSU-CDM QA process as defined by CODA Standard 5-3.
• Maintains that appropriate documentation is in accordance with legal requirements established by federal, state, local, and NSU.
• Reviews open encounters (unapproved 'I' or 'C') weekly and facilitates their resolution.
• Travels to offsite clinics to provide training when needed.
• Maintains attendance for primary clinic; assists in developing and managing student rotation schedule in axiUm.
• Completes other projects as required or assigned.

Essential Job Functions

• Provides initial and ongoing EHR training for students, residents, and staff.
• Provides axiUm onboarding and training to new faculty and adjuncts.
• Provides unlock assistance and guidance to avoid axiUm lockouts.
• Troubleshoots issues with axiUm related lockouts, user difficulty in sign-on or code completion, and coding errors.
• Audits and reconciles information by comparing services rendered against patient encounters.
• Performs monthly patient family reviews with students to ensure preventive care is being delivered appropriately and provides feedback to team leads.
• Aids in reporting needs regarding student attendance, rotations, productivity, and other academic concerns; tracks daily attendance and electronic start checks for Predoc students.
• Implements NSU-CDM QA process as defined by CODA Standard 5-3.
• Maintains that appropriate documentation is in accordance with legal requirements established by federal, state, local, and NSU.
• Reviews open encounters (unapproved 'I' or 'C') weekly and facilitates their resolution.
• Travels to offsite clinics to provide training when needed.
• Maintains attendance for primary clinic; assists in developing and managing student rotation schedule in axiUm.
• Completes other projects as required or assigned.

Job Requirements

• Knowledge: Clerical - Thorough knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Education and Training - Working knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Customer and Personal Service - Thorough knowledge of principles and methods for providing customer and personal services.
• English Language - Thorough knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Advanced knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint).
• Skills: Service Orientation - Advanced skills in actively looking for ways to help people. Time Management - Advanced skills in managing one's own time and the time of others. Social Perceptiveness - Proficient skills in being aware of others' reactions and understanding why they react as they do. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Abilities: Ability to read and interpret clinical chart notes, understanding of dental procedures and terminology. Written Comprehension & Expression - The ability to read, understand, and communicate information and ideas in writing so others will understand. Selective Attention - The ability to concentrate on a task over a period of time, without being distracted. Multi-Tasking - The ability to perform multiple tasks simultaneously without error. Detail Oriented - The ability to pay attention to details, understand underlying cause/effect relationships, and account for those details and relationships. Ability to maintain confidential information.

Required Education

Associate's degree

Required Experience

• Minimum two (2) to four (4) years’ experience with electronic health records (EHR) in a dental office, clinic, or educational setting.
• Proficient knowledge of CDT codes.

Preferred Qualifications

• Previous experience in an academic institution.
• Experience with axiUm.