Dental Patient Services Representative - Float

About the role

Family Health Centers of San Diego (FHCSD) is a leading community health center providing comprehensive care to over 227,000 patients annually, with a special focus on uninsured and low-income individuals. Operating more than 90 sites across San Diego County, FHCSD offers a wide array of services including primary care, behavioral health, dental, vision, and specialized care. The organization is committed to serving the uninsured population and is one of the largest community health centers in the country.

Responsibilities

• Manage the patient check-in and check-out process, including identification verification, updating or confirming demographic and insurance information, and ensuring appropriate forms are provided and completed accurately.
• Collect specified co-pays and payments from patients according to coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance.
• Follow policies and procedures in collecting and handling cash. Ensure patient information is placed into the Electronic Health Record (EHR) accurately and in a timely manner.
• Confirm, request, and process referrals and authorizations for specialty services. Contact patients to schedule appointments and make reminder/recall notifications.
• Respond to customer billing and payment inquiries on an as-needed basis. May escalate billing issues as needed.
• Display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identifying customer needs through involvement of leadership in resolving concerns.
• Perform general clerical duties such as scanning information, tracking data, receiving and sorting correspondence and packages in an accurate and efficient manner.
• Perform other duties as assigned.

Requirements

• A high school diploma or GED equivalent required, or equivalent combination of education and experience.
• Medical Assistant certification, C-NA certification, or completion of a Medical Terminology course preferred.
• Valid California driver's license, automobile, and proof of minimum levels of car insurance as required under California law.
• Traveling between sites and other locations is occasionally required.

Specialized Skills

• Bilingual in English/Spanish required.
• Experience in a healthcare environment preferred.
• Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment.
• Sound computer literacy to use a computer system to enter information, manage and schedule appointments, and access electronic medical record information.
• Knowledge of cashiering functions with the ability to record payments and cash received.
• Good written and verbal communication skills to include interpersonal skills with the ability to communicate effectively with a patient base of varying levels of socio-economic and cultural diversity.
• Possess a basic understanding of medical terminology and procedures preferred.
• Ability to maintain confidentiality.
• Ability to listen well in devoting attention to patients and medical professionals.
• Ability to be flexible in recognizing and responding appropriately to changing priorities and situations.