Dental Patient Services Representative

About the Role

A Patient Coordinator supports dental teams to deliver an excellent patient experience by managing patient interactions and administrative tasks.

Responsibilities

• Greet and register patients, ensuring a welcoming environment.
• Verify insurance coverage and patient eligibility.
• Schedule, confirm, and manage appointments.
• Maintain accurate and up-to-date patient records.
• Coordinate treatment plans with dental professionals.
• Process payments and explain basic financial responsibilities to patients.
• Respond to patient inquiries and provide support to ensure satisfaction.
• Assist in optimizing office workflow and ensuring compliance with standards.

Qualifications & Skills

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to work collaboratively with dental staff and patients.
• Knowledge of insurance verification and billing processes is preferred.
• Customer service orientation and problem-solving skills.