Dental Patient Services Representative

Position Summary

The Dental Patient Services Representative position combines administrative duties with patient care coordination in a dental healthcare setting. Representative assists patients by accurately verifying and updating demographics and insurance information, handling co-pays, scheduling, rescheduling and canceling appointments, and patients check-in/check-out. The Dental Patient Services Representative also provides patient education material, resolves tasks from medical providers, scrubs schedules, and assures patient waitlist is updated in a timely manner. Dental Patient Services Representative ensures efficient patient flow are being followed, providing consistent high quality service, problem-solving, deescalates issues or concerns, and establishes communication with medical teams for the purpose of patient satisfaction. Customer service and patient satisfaction are key initiatives in this role.

Education and Experience

• High School / GED required
• Two to four years college or a combination of education and relevant work experience preferred
• Medical Office Administration certificate strongly preferred
• Bilingual English/Spanish required, or as needed to support other health center languages
• EPIC experience is preferred but not required

Reporting Relationship

Reports directly to the Director of Dental Services.

EEO

Equal Opportunity Employer