Dental Patient Services Representative

We need to output HTML fragment with sections only if real specific content. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content. From posting: - About the role: description of clinic and role: "Charlotte Community Health Clinic offers high-quality medical, dental and behavioral health services for children and adults. We are currently seeking a Patient Services Representative to join our team. The Patient Services Representative will be required to have the ability to provide great customer service to patients as they check in and out. Maintain patient records, dental daily log and recall/recare system. This is a full-time position and will report to the Dental Operations Director." That's about the role. So we can have

About the role

with paragraph(s). - Responsibilities: list of duties. The posting includes a "Duties" section with many bullet-like sentences. We can treat as

• items. - Qualifications: includes "Qualifications" heading with bullet list: high school diploma, two years clerical experience, bilingual required, experience with Dentrix/EPIC preferred, legible handwriting, experience with Microsoft Suite. - Skills: maybe combine some? The posting doesn't have a separate Skills section; but we could treat some as Skills? However we should only include sections if posting has real specific content. There's no explicit Skills heading; but we could infer skills from qualifications? Better to not create a Skills section unless there is explicit content. The posting includes "Experience with Dentrix/EPIC preferred" etc which are qualifications/skills. But we already have Qualifications. We could put skills under Qualifications or maybe separate Skills if we want. But instruction: Prefer a few substantive sections over many thin ones. So we can combine qualifications and skills into one Qualifications section. So we will not create Skills. - Benefits: there is a Benefits list: Medical Insurance, Dental Insurance, Vision Insurance, Short Term & Long Term Disability, Life Insurance, 401K Retirement Plan w/ discretionary match, Paid Time Off (PTO), Holiday Pay, Employee Assistance Program (EAP). So we can have Benefits section. - Pay: not mentioned. No pay info. So we should NOT create Pay section. - Schedule: mentions full-time position. That's schedule info: full-time. Could we create Schedule section? The posting says "This is a full-time position". That's specific content about schedule. So we can include Schedule section with that detail. However we need to avoid filler like "not specified". It's specified as full-time. So we can include Schedule. - Also we might include "Company Description" maybe as About the role? But we already have About the role includes clinic description. Could also have separate "About the company" but not required. We'll keep About the role includes both. We need to remove boilerplate: EEO statements, navigation, cookie, legal, duplicated lines, application instructions. There's duplicate EEO at end; we should remove. We need to preserve all substantive information. Ensure we don't lose any duty details. Let's extract duties list: From "Duties" paragraph: - Patient Registration: At registration, enters complete accurate patient demographic and insurance information in system. Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record. Communicate any changes in demographic and insurance information to the appropriate areas. Obtain updated patient registrations signature with date and ensure that the form is added to patient record. Collects and enters co-pay. Complete sliding scale fee and make the cards for patients. - Patient Check Out: At check out, verify patient charges in electronic system, recheck insurance information, schedule return appointments if appropriate and collect balance due. Run appropriate daily close reports, reconciling all cash, checks and credit card charges received for each business day. Complete individual and/or practice reconciliation report including bank deposit slip. - Scheduling: When scheduling appointment, enter necessary patient demographics if new patient; verifies information if established patient. Chooses appointment time based on patient request, dentist/hygienist availability and urgency of appointment. - General Clerical Duties: File. Make Copies. Fax. Answer the phone, provide accurate follow up, take and communicate messages. - Dentrix/EPIC: Responsible for updating missing Guarantor, correct errors to ensure charges captured and processed, and goal for site errors is met or exceeded. Respond to patients and staff for billing and insurance questions. Resolve work queue errors through research and analysis by reviewing chart and office notes, pre-authorizations, etc. Serve as resource for front desk registration to ensure accuracy on insurance information. Resolve patient billing concerns. - Teamwork and Communication: Work within a team to achieve patient and team goals. Share and initiate regular and professional communication with co-workers. Participate in regular staff meetings. Works with team to identify opportunities of improvement and actively participates in the improvement process. - Answering phones. - Perform other duties as assigned. We need to turn each bullet into
• . Some are long sentences; we can keep as is. Qualifications list: - High school diploma or equivalent - Two years of clerical experience in dental office preferred. - Bi-lingual in English and Spanish is required. - Experience with Dentrix/EPIC preferred - Legible handwriting for notations in charts - Experience with Microsoft Suite (Word, Excel, etc.) Benefits list: - Medical Insurance - Dental Insurance - Vision Insurance - Short Term & Long Term Disability - Life Insurance - 401K Retirement Plan w/ discretionary match - Paid Time Off (PTO) - Holiday Pay - Employee Assistance Program (EAP) Schedule: Full-time position. Now construct HTML. We'll have:

  About the role

  Charlotte Community Health Clinic offers high-quality medical, dental and behavioral health services for children and adults. We are currently seeking a Patient Services Representative to join our team. The Patient Services Representative will be required to have the ability to provide great customer service to patients as they check in and out. Maintain patient records, dental daily log and recall/recare system. This is a full-time position and will report to the Dental Operations Director.

  But note schedule info is also in this paragraph; we might move schedule to separate section. However we already said full-time position; we could keep it in About the role and also have Schedule section repeating? Better to avoid duplication. We could keep About the role without schedule, and then Schedule section with full-time. But About the role currently includes that sentence; we could split: keep About the role description without schedule, then Schedule section says full-time. Let's do that. About the role paragraph: "Charlotte Community Health Clinic offers high-quality medical, dental and behavioral health services for children and adults. We are currently seeking a Patient Services Representative to join our team. The Patient Services Representative will be required to have the ability to provide great customer service to patients as they check in and out. Maintain patient records, dental daily log and recall/recare system. This position will report to the Dental Operations Director." Then Schedule section:

  Schedule

  This is a full-time position.

  Now Responsibilities:

  Responsibilities

  with each duty as li. We need to ensure we capture all duties exactly. Let's list each duty as separate li: 1. Patient Registration: At registration, enters complete accurate patient demographic and insurance information in system. Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record. Communicate any changes in demographic and insurance information to the appropriate areas. Obtain updated patient registrations signature with date and ensure that the form is added to patient record. Collects and enters co-pay. Complete sliding scale fee and make the cards for patients. 2. Patient Check Out: At check out, verify patient charges in electronic system, recheck insurance information, schedule return appointments if appropriate and collect balance due. Run appropriate daily close reports, reconciling all cash, checks and credit card charges received for each business day. Complete individual and/or practice reconciliation report including bank deposit slip. 3. Scheduling: When scheduling appointment, enter necessary patient demographics if new patient; verifies information if established patient. Chooses appointment time based on patient request, dentist/hygienist availability and urgency of appointment. 4. General Clerical Duties: File. Make Copies. Fax. Answer the phone, provide accurate follow up, take and communicate messages. 5. Dentrix/EPIC: Responsible for updating missing Guarantor, correct errors to ensure charges captured and processed, and goal for site errors is met or exceeded. Respond to patients and staff for billing and insurance questions. Resolve work queue errors through research and analysis by reviewing chart and office notes, pre-authorizations, etc. Serve as resource for front desk registration to ensure accuracy on insurance information. Resolve patient billing concerns. 6. Teamwork and Communication: Work within a team to achieve patient and team goals. Share and initiate regular and professional communication with co-workers. Participate in regular staff meetings. Works with team to identify opportunities of improvement and actively participates in the improvement process. 7. Answering phones. 8. Perform other duties as assigned. Now Qualifications:

  Qualifications

  with each. List: - High school diploma or equivalent - Two years of clerical experience in dental office preferred. - Bi-lingual in English and Spanish is required. - Experience with Dentrix/EPIC preferred - Legible handwriting for notations in charts - Experience with Microsoft Suite (Word, Excel, etc.) Benefits:

  Benefits

  list. - Medical Insurance - Dental Insurance - Vision Insurance - Short Term & Long Term Disability - Life Insurance - 401K Retirement Plan w/ discretionary match - Paid Time Off (PTO) - Holiday Pay - Employee Assistance Program (EAP) Now we need to ensure we didn't include any boilerplate like EEO, duplicated lines, navigation, etc. We removed. Check for any leftover like "Company Description" we incorporated into About the role? We didn't include the company description paragraph about started in 2000 etc. That is substantive; we should include it somewhere. The About the role currently only includes clinic description brief. The company description paragraph is separate: "Started in 2000 by a group of committed volunteers, Charlotte Community Health Clinic is a Federally Qualified Health Center (FQHC) that offers high-quality medical, dental, and behavioral health services for children and adults. Although we serve all populations, as a FQHC, we have a special purpose of serving the underserved. We work towards a healthy community where all individuals, regardless of ability to pay, have access to affordable, quality, and comprehensive health care. We accept most major health insurance plans, as well as Medicaid and Medicare. For patients without health insurance, we offer a discount program based on income and family size. Our organization is growing! We are thrilled about the expansion of care that our growth allows us to provide. Our goal is to recruit, develop, and retain a team that not only meets the minimum job qualifications, but shares our passion for serving those who need it most. For More Information About Us, Use The Link Below https://charlottecommunityhealth.org/en/" We should include that as part of About the role or maybe a separate About the company section. Since we have About the role heading, we could incorporate that description there. The instruction: Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So About the role is appropriate for describing the role and company. We can combine both. Thus About the role paragraph(s) should include both the brief role description and the company description. We'll keep as maybe two paragraphs. Let's craft About the role:

  Charlotte Community Health Clinic offers high-quality medical, dental and behavioral health services for children and adults. We are currently seeking a Patient Services Representative to join our team. The Patient Services Representative will be