Dental Patient Service Representative

About the role

Family Health Centers of San Diego (FHCSD) is a leading community health center providing comprehensive care to over 227,000 patients annually, with a special focus on uninsured and low-income individuals. With more than 90 sites across San Diego County, FHCSD offers a wide array of services including primary care, behavioral health, dental, vision, and specialized care.

Responsibilities

• Manage patient check-in and check-out processes, including identification verification, demographic updates, and insurance information.
• Collect specified co-pays and payments from patients according to their coverage, and handle self-pay patients.
• Screen for eligibility for financial assistance and follow policies for collecting and handling cash.
• Ensure patient information is accurately entered into the Electronic Health Record (EHR).
• Follow up on referrals and authorizations for specialty services and contact patients to schedule appointments and send reminders.
• Respond to billing inquiries and escalate issues as necessary.
• Perform general clerical duties such as scanning, tracking, and managing correspondence and packages.

Requirements

• A high school diploma or equivalent required, or relevant combination of education and experience.
• Medical Assistant certification, C-NA certification, or completion of a Medical Terminology course preferred.
• Valid California driver’s license, automobile, and proof of minimum levels of car insurance.
• Experience in administrative or customer service roles, preferably in a healthcare setting.
• Ability to multitask, be flexible, ensure accuracy, and manage a high workload in a fast-paced environment.
• Basic computer literacy and proficiency in using a computer system for appointment scheduling and accessing EHR information.
• Good written and verbal communication skills, including the ability to interact with diverse patient populations.
• Knowledge of medical terminology and procedures is helpful.
• Ability to maintain confidentiality and listen attentively to patients and medical professionals.
• Bilingual in English/Spanish is preferred.

Qualifications

• High School diploma or GED equivalent required.
• Equivalent combination of education and experience that provides the necessary skills, knowledge, and abilities.
• Experience in a healthcare environment preferred.
• Experience in administrative or customer service roles, preferably in a healthcare setting.
• Ability to work in a team-based environment and independently.
• Sound computer literacy to use a computer system for entering information, managing appointments, and accessing EHR information.
• Knowledge of cashiering functions, including recording payments and cash received.
• Good written and verbal communication skills, including interpersonal skills with the ability to communicate effectively with a diverse patient base.
• Basic understanding of medical terminology and procedures is helpful.
• Ability to maintain confidentiality.
• Ability to listen well and respond appropriately to changing priorities and situations.

Skills

• Excellent customer service skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Basic knowledge of medical terminology and procedures.
• Effective communication skills, including the ability to interact with diverse patient populations.
• Basic computer literacy and proficiency in using a computer system for appointment scheduling and accessing EHR information.
• Knowledge of cashiering functions, including recording payments and cash received.

Benefits

The position offers a competitive salary with excellent benefits, including a retirement plan with employer match, paid time off, extended sick leave, and holidays. Additionally, there are medical/dental/vision/FSA/life insurance, employee discounts, and wellness programs. For more information on our benefits package, visit the FHCSD Wellness – Employee Hub (gobenefits.net).

Pay

The salary range for this position is $25.00 - $29.12 per hour.

Schedule

Regular Full-Time Schedule.