Dental Patient Service Representative

About the role

Family Health Centers of San Diego (FHCSD) is a leading community health center providing comprehensive care to over 227,000 patients annually, with a special focus on uninsured and low-income individuals. Operating more than 90 sites across San Diego County, FHCSD offers a wide array of services including adult care, pediatrics, behavioral health, dental, vision, and specialized services like cardiology and podiatry.

Responsibilities

• Manage the patient check-in and check-out process, including identification verification, demographic updates, and insurance information confirmation.
• Collect specified co-pays and payments from patients according to their coverage, and handle self-pay patients.
• Screen for eligibility and financial assistance, and follow policies for collecting and handling cash.
• Ensure patient information is accurately entered into the Electronic Health Record (EHR).
• Follow up on referrals and authorizations for specialty services, and contact patients to schedule appointments and send reminders.
• Respond to billing inquiries and escalate issues as necessary.
• Perform general clerical duties such as scanning, tracking, and managing correspondence and packages.

Requirements

• A high school diploma or GED equivalent, or equivalent combination of education and experience.
• Medical Assistant certification, C-NA certification, or completion of a Medical Terminology course preferred.
• Valid California driver's license, automobile, and proof of minimum levels of car insurance.
• Experience in administrative or customer service roles, preferably in a healthcare setting.
• Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced environment.
• Good computer literacy, including proficiency in using a computer system to enter information, manage appointments, and access EHR.
• Knowledge of cashiering functions and the ability to record payments and cash received.
• Excellent written and verbal communication skills, including the ability to communicate effectively with diverse patient populations.
• Basic understanding of medical terminology and procedures.
• Confidentiality and ability to listen well.
• Bilingual in English/Spanish preferred.

Qualifications

• High School diploma or GED equivalent required.
• Medical Assistant certification, C-NA certification, or Medical Terminology course preferred.
• Traveling between sites and other locations is occasionally required.
• Valid California driver's license, automobile, and proof of minimum levels of car insurance.
• An acceptable driving record is required.
• California law requires obtaining a valid California driver's license within ten days of establishing residency.

Skills

• Multi-tasking and flexibility.
• Accuracy and meeting changing priorities.
• Effective communication skills.
• Confidentiality and listening skills.
• Bilingualism in English/Spanish (preferred).

Benefits

The position offers a competitive salary with excellent benefits, including a retirement plan with employer match, paid time off, extended sick leave, and holidays. Additionally, there are medical/dental/vision/flex spending account/life insurance, employee discounts, and wellness programs available.

Pay

The salary range for this position is $25.00 - $29.12.

Schedule

Regular Full-Time.