Dental Patient Coordinator

Key Essential Functions And Accountabilities Of The Job

• Schedules appointments for multiple providers.
• Maintains and creates specialty clinic schedules.
• Manages patient scheduling.
• Directs phone calls to appropriate care providers.
• Maintains voicemail system with proper delegation of patient needs/tasks.
• Fulfills SEARHC Dental guidelines for reminder systems.
• Answers patient billing questions.
• Takes necessary actions to resolve accounts.
• Coordinates benefits and performs insurance eligibility/benefit verification.
• Posts payments to patients' accounts.
• Creates treatment estimates and applies discounts.
• Generates Service Authorization for Medicaid and VA.
• Balances clinic financials daily.

Administrative Accountabilities

• Provides primary receptionist services.
• Receives and directs incoming calls.
• Assists with patient registration paperwork.
• Manages patient referrals to outside agencies.

Other Functions

• Performs other duties as assigned.

SEARHC is a non-profit health consortium serving the health interests of the residents of Southeast Alaska. It values its employees and prioritizes their professional advancement through generous benefits, including retirement, paid time off, parental leave, health insurance, dental, and vision benefits, life insurance, and disability coverage.