Dental Patient Coordinator

Key Essential Functions And Accountabilities Of The Job

• Schedules appointments for multiple providers (Dentist, Hygiene, DHAT).
• Maintains and creates specialty clinic schedules.
• Directs phone calls to appropriate care providers.
• Maintains voicemail system with proper delegation of patient needs/tasks.
• Fulfills insurance eligibility/benefit verification and documents information within the patient accounting system.
• Posts payments to patients’ accounts at check-in.
• Generates Service Authorization for Medicaid and Veterans Affairs.
• Balances clinic financials daily, including transactions posted to source system and daily batch deposits.

Financial Accountabilities

• Answers patient billing questions and resolves accounts.
• Coordinates with bad debt agencies or charity write-offs.
• Verifies and documents insurance benefits.
• Creates treatment estimates and reviews with patients.
• Applies patient discounts and calculates payment plans.
• Collaborates with financial counselors for alternative funding sources.

Administrative Accountabilities

• Receives and directs incoming calls.
• Distributes and collects patient registration paperwork.
• Manages patient referrals to outside agencies.

Education, Certifications, And Licenses Required

• High school diploma or equivalent.
• Basic Life Support (BLS) certification required within 3 months of hire.

Experience Required

• 1-2 years of office/business experience or customer service experience.
• 3 years of experience in a healthcare or dental setting or equivalent with 2 years progressively responsible experience in customer service.

Knowledge, Skills, And Abilities

• Problem solving and decision making.
• Excellent interpersonal, verbal, and written communication skills.
• Strong time management, organizational, and customer service skills.
• Ability to prioritize work in a fast-paced environment with many interruptions.
• Read, comprehend, and write simple instructions, short correspondence, and memos.
• Work flexible hours with limited unplanned absence.
• Learn new concepts and adapt to changing regulatory/payor billing and follow-up rules.
• Work in a team setting and collaborate within cross-functional teams.

Required Certifications

• Basic Life Support (BLS) - American Heart Association