DENTAL PATIENT COORDINATOR

Pay Range

Pay Range: $26.06 - $36.08

Shift Details

• 8-hour shifts
• 5 days per week

About the Role

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Responsibilities

• Fills and maintains multi-provider (Dentist, Hygiene, DHAT) schedules.
• Maintains and creates specialty clinic schedules.
• Maintains patient scheduling.
• Directs phone calls to appropriate care provider.
• Manages voicemail system with proper delegation of patient needs/tasks.
• Fulfills SEARHC Dental guidelines of reminder systems, utilizing patient reminder software.
• Answers patient billing questions and takes necessary action to resolve accounts.
• Coordinates with bad debt agencies or charity write-offs.
• Performs insurance eligibility/benefit verification and documents information within the patient accounting system.
• Posts payments to patients’ accounts at check-in.
• Creates treatment estimates for patients and reviews with patient prior to rendering service.
• Applies first level patient discounts including prompt pay discount.
• Calculates, reviews, and follows up on payment plans for patients.
• Refers patients to Benefit Specialist as appropriate and collaborates with financial counselors to identify alternative funding sources for patients.
• Generates Service Authorization for Medicaid and Veterans Affairs.
• Balances clinic financials daily, including transactions posted to source system and daily batch deposits.
• Provides primary receptionist services including receiving and directing incoming calls and provides assistance /information to callers.
• Distributes and collects patient registration paperwork, ensuring all demographic and insurance information is communicated and properly entered.
• Accepts medical authorization or referral forms, if appropriate, and manages patient referrals to outside agencies.

Qualifications

• High school diploma or equivalent preferred.
• Basic Life Support (BLS) certification required within 3 months of hire.
• Experience Required: 1-2 years of office/business experience or customer service experience. 3 years of experience in a healthcare or dental setting or equivalent with 2 years progressively responsible experience in customer service is preferred.

Skills

• In problem solving and decision making.
• Excellent interpersonal, verbal, and written communication.
• Strong time management, organizational, and customer service skills.
• Ability to prioritize work in a fast-paced environment with many interruptions.
• Work independently.
• Read, comprehend, and write simple instructions, short correspondence, and memos.
• Work flexible hours with limited unplanned absence.
• Learn new concepts and adapt to changing regulatory/payor billing and follow-up rules.
• Work in a team setting and collaborate within cross-functional teams.

Benefits

We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Schedule

• 8-hour shifts
• 5 days per week