Dental Patient Access Representative

Job Summary

The Patient Access Representative – Dental Registration supports efficient and patient-centered front-end registration operations within the Dental Department. This role serves as a primary point of contact for patients by providing exceptional customer service, managing check-in/check-out functions, verifying demographic and insurance information, collecting applicable payments, scheduling appointments, and supporting continuity of care.

Essential Functions

• Provide a warm and professional greeting to all patients and visitors within the Dental Department
• Guide patients through the registration and check-in/check-out process
• Verify and update patient demographic, guarantor, and insurance information at each visit
• Collect copayments and other applicable payments at the point of service
• Schedule follow-up dental appointments and assist with appointment coordination
• Answer incoming calls and appropriately route patient inquiries and messages
• Absorb and assist patients with understanding financial responsibility and connect patients to advocacy resources as appropriate
• Confirm and verify insurance eligibility through online verification systems or telephone inquiries
• Offer sliding fee one-time self-declaration for uninsured patients and support Sliding Fee Program processes as applicable
• Obtain required patient signatures and maintain compliance with HIPAA regulations and confidentiality standards
• Support front-end office workflows, scanning, and administrative processes during normal operations and downtime procedures
• Provide follow-up regarding unresolved patient questions or concerns to support continuity of care and service excellence
• Demonstrate professionalism and excellent customer service to patients, providers, and staff
• Support departmental productivity, quality, and operational goals
• Demonstrate Hamilton Health Center workplace values: Innovation, Integrity, Quality, Accountability, Respect, Commitment, and Inclusion
• Perform other job-related duties as assigned

Minimum Education/Certifications

• A high school diploma or equivalent required
• Minimum of one (1) year of experience in a customer service-related position required
• Minimum of one (1) year of dental office experience required
• Experience working with Electronic Medical Records (EMR), preferred
• Proficiency in Microsoft Office applications preferred

Benefits Offered

• Generous paid time off
• Birthday holiday and 7 paid holidays
• Medical, Dental & Vision Coverage
• Company-paid life insurance
• Retail Plan with matching opportunity
• Employee Assistance Program