Dental Office Manager (Future Opportunities in the Charlotte Area)

Duties & Responsibilities

• Provides direct leadership and oversight of front office staff and collaborates closely with clinical leadership to support practice success.
• Oversee daily administrative and front office operations to ensure efficient patient flow.
• Maintain compliance with HIPAA, patient privacy, and safety protocols.
• Monitor and manage staffing levels to support physician schedules and patient demand.
• Approve and submit timecards accurately and on time.
• Complete performance check-ins and evaluations as required.
• Maintain office organization, systems, and workflows.
• Ensure the practice is properly stocked with office and administrative supplies while managing inventory costs.
• Support practice financial goals through effective scheduling, collections, and operational efficiency.
• Review and monitor aging reports, patient balances, and insurance follow-up processes.
• Partner with billing and revenue cycle teams on insurance, payments, and account resolution.
• Ensure financial policies are communicated clearly to patients prior to treatment.
• Review reports related to production, collections, and scheduling efficiency.
• Ensure expenses and invoices are submitted per established finance procedures.
• Ensure a calm, professional, and empathetic patient experience from first contact through follow-up.
• Oversee front office excellence including accurate patient registration and documentation, insurance verification support and financial conversations, time-of-service collections, and clear communication regarding surgical preparation and payment expectations.
• Support staff in managing patient questions, concerns, and expectations with empathy and confidence.

Requirements

• 2 or more years of management experience, preferably in a dental, oral surgery, or medical setting.
• 3-5 years of dental or medical front office experience preferred.
• Strong leadership, organization, and multitasking skills.
• Ability to manage sensitive patient situations with discretion and compassion.
• Strong financial aptitude related to scheduling, collections, and operational efficiency.
• Proficiency with practice management systems and Microsoft Office.
• Excellent written and verbal communication skills.
• Ability to lead confidently, manage change, and support team development.
• Demonstrated ability to maintain confidentiality and compliance standards.