Dental Office Assistant (Patient Service & Scheduling) – Dental Center

PCHC’s Dental Center

About the role

As a Dental Office Assistant, you’ll be the first friendly presence to welcome patients seeking dental care – both in-person and on the phone. You’ll serve a crucial role on the care team, responding to requests, performing scheduling and check-in functions, and truly rounding out the experience of our patients.

Responsibilities

• Create a welcoming, respectful, and positive experience for patients by delivering exceptional customer service, clear communication, and compassionate follow-through both in person and over the phone.
• Serve as a key point of contact for patients by managing appointment scheduling, registration, check-in/check-out processes, and daily patient flow with accuracy and efficiency.
• Act as an important liaison between patients and the clinical team, ensuring information is communicated clearly, questions are addressed promptly, and patients feel heard, informed, and supported throughout their care experience.
• Support patients through insurance, billing, records, referrals, and sliding fee processes while helping them understand financial responsibilities with professionalism, empathy, and discretion.
• Maintain accurate patient demographic, insurance, and documentation records while ensuring compliance with organizational policies and registration requirements.
• Collaborate closely with administrative and clinical staff to identify opportunities to enhance workflows, improve patient experience, and support efficient, patient-centered dental operations.

Requirements

• A high school diploma or equivalent is preferred.
• Three years of experience in a dental office setting are strongly preferred.
• Strong customer service skills are required.
• Strong computer skills/experience are required.

Qualifications

• Curious about joining PCHC’s nationally recognized non-profit organization?
• Interested to learn more?

Benefits

Join PCHC's nationally recognized non-profit organization: Federally Qualified Health Center offering integrated Medical Home ModelCollegial professional atmosphere with informed leadershipCompetitive compensation and generous benefitsPCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!

Schedule

Full-Time, Monday-Thursday, 7:15am-5:45pm (Fridays + Weekends OFF)

Pay

Competitive compensation and generous benefits

Skills

• Strong customer service skills
• Strong computer skills/experience

Benefits

Join PCHC's nationally recognized non-profit organization: Federally Qualified Health Center offering integrated Medical Home ModelCollegial professional atmosphere with informed leadershipCompetitive compensation and generous benefitsPCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!

Application

To apply, email recruitment@pchc.com for a full copy of the detailed job description.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.