Dental Office Assistant

About the Role

Chesterfield Park Dental is seeking a Business Assistant to join an 8-person team that thrives on collaboration, communication, and community. You’ll work in an environment that encourages learning, team cohesion, and puts patients first, supporting the front office while fostering a strong team-building culture.

• Greet and welcome patients as they enter the office to create a great first impression
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front-loaded education and training, providing the opportunity to develop to your full potential
• Opportunity to be part of a secure company with 20+ years of industry-leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay
• Positive, collaborative, and professional office culture

Schedule

Monday, Tuesday & Wednesday: 7:00 AM – 4:30 PM
Thursday: 7:00 AM – 3:30 PM
Friday: 8:00 AM – 2:00 PM

Requirements

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI necessary for performing job-related functions; regular HIPAA training and compliance with data safeguards required

Preferred Qualifications

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year

A tuberculosis (TB) test is required for all new hires in dental office positions prior to starting employment (not applicable in FL & TN).